Security officer - M&S Bromborough

Mitie Cleaning & Hygiene Services; Wirral; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

£13.58 per hour

Guaranteed 50 hours per week

20% colleague discount (after a 3–6m)

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Cleaning & Hygiene Services is hiring a Retail Security Officer for the M&S Bromborough location. You will be a visible presence in-store, providing a calm, professional service while safeguarding customers, colleagues and merchandise.

The role emphasizes strong communication, quick decision-making and a proactive, customer‑focused attitude. You’ll work in a fast-paced retail setting, supporting incident response and safe procedures daily.

Qualifications

• Strong communication and interpersonal skills required.
• Calm, confident and professional approach.
• Proactive mindset with quick decision-making ability.
• Genuine passion for customer service and safety.

Responsibilities

• Create a safe, welcoming environment for customers and colleagues.
• Maintain high store standards and protect people and products.
• Respond to incidents, deter loss and support safe ways of working.
• Utilise store technology and reporting tools for operations and incidents.
• Collaborate with store team to deliver exceptional service.

Skills

Communication skills

Interpersonal skills

Calm under pressure

Proactive mindset

Customer service oriented

Decision making

Security experience

SIA licence

Job description

Better places, thriving communities.

Retail Security Officer –M&S

Location: M&S Bromborough

Salary - £13.58 per hour

Guaranteed 50 hours per week

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What We're Looking For

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Important Information

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Together our diversity makes us stronger.

Excellent Benefits

• £13.58 per hour
• Guaranteed 50 hours per week
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme