Security Officer

Manchester Arndale; Newcastle upon Tyne; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Attendance Allowance

Overtime at enhanced rates

Funded training

Court service team environment

Job summary

OCS UK & Ireland is recruiting a Security Officer for Newcastle Upon Tyne Combined Court. You will safeguard access, monitor activity and respond to incidents within a busy court environment.

The role is site-based, Monday–Friday, with part-time morning hours and a focus on customer service, professional conduct and adherence to health and safety standards. DBS/BS7858 and SIA Licence are required.

Qualifications

• Must have Right to Work in the UK and be able to pass DBS/background checks.
• Valid SIA Licence and relevant security experience required.
• Strong communication and customer service skills with a professional approach.
• Good understanding of security procedures and health & safety practices.
• Ability to stay calm and respond effectively in challenging situations.

Responsibilities

• Provide welcoming, professional service to all court users.
• Control access and ensure security procedures are followed at all times.
• Operate CCTV, screening equipment and alarms; conduct searches as required.
• Monitor areas, report incidents, and support safe movement within the building.
• Maintain high standards of professionalism and compliance at all times.

Skills

Communication skills

Customer service

Professionalism

Calm under pressure

Health & safety

Education

SIA Licence

Enhanced DBS

BS7858 clearance

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Days of Working: This position will be based at Newcastle Upon Tyne Combined Court, working Monday - Friday 08:30 - 13:00pm.

As a Security Officer, you will play a key role in maintaining a safe, secure and welcoming environment within a designated court or tribunal building. You will be responsible for overseeing access control, monitoring activity and responding to incidents, ensuring that all visitors, staff and service users are supported in a professional and respectful manner.

This is a site-based role, where you will work closely with colleagues and the wider court service to deliver a consistently high standard of security and customer service.

As part of your role, your key responsibilities will include, but are not limited to:

• Provide a professional, welcoming and customer‑focused service to all court users
• Control access to the building, ensuring security procedures are followed at all times
• Operate security equipment including CCTV, x‑ray machines and handheld metal detectors
• Conduct searches in line with site procedures
• Monitor public and restricted areas, maintaining regular communication with control points
• Respond promptly and effectively to alarms, incidents and security concerns
• Accurately record and report all incidents and activities
• Support the safe and secure movement of people within the building
• Maintain high standards of professionalism and compliance at all times

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance
• A valid SIA Licence and relevant security experience
• Strong communication and customer service skills
• A professional, reliable and detail‑focused approach
• Good understanding of security procedures and health & safety practices
• Ability to remain calm and respond effectively in challenging situations

Desirable:

• Experience working within public sector or regulated environments
• Experience using security systems such as CCTV and screening equipment

Additional Benefits

• Guaranteed fixed hours per week with additional earning potential through overtime at enhanced rates
• £1 per hour Attendance Allowance on contracted hours (subject to criteria)
• Funded training, development opportunities and a clear pathway to recognised qualifications
• Work as part of a professional and supportive team within the Courts & Tribunals Service

* location specific

** This position is open only to candidates with an unrestricted right to work in the UK. Visa sponsorship is not available for this role.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.