Security Officer

Mitie Group; Monmouth; Vor Ort; GBP 16.000 - 23.000; Vollzeit

Benefits dieser Stelle

Flexible benefits platform

Virtual GP service

Salary Finance

MiDeals discounts

Cycle-to-work

Life cover

Mitie Stars recognition

Zusammenfassung

Mitie Group is seeking a proactive Security Officer for Waitrose in the United Kingdom. You will be the first point of contact for customers, staff and visitors, delivering outstanding service while maintaining a safe environment.

The role requires a reliable, professional attitude, strong communication and attention to detail, with an SIA licence preferred/required. You will work independently and as part of a team to uphold security standards.

Qualifikationen

• Reliability and professional attitude required.
• Excellent customer service and communication skills.
• Strong attention to detail and vigilance.
• SIA licence preferred/required.
• Previous security experience desirable.

Aufgaben

• Protect property, people and assets per AI instructions and changes.
• Meet/exceed KPIs / SLAs for the customer and aid contract retention.
• Undertake training for self-development.

Kenntnisse

Reliable attitude

Customer service

Communication skills

Attention to detail

Vigilance

SIA licence

Jobbeschreibung

Better places, thriving communities.

Security Officer - Waitrose

Pay: £14.05 per hour

We are looking for a reliable and professional Security Officer to join our team at Waitrose. Excellent customer service skills are essential, as you will be the first point of contact for customers, staff, and visitors.

The successful candidate will be well-presented, approachable, and committed to providing a safe and secure environment while delivering outstanding customer service. You should be able to remain calm under pressure, communicate effectively, and work independently as well as part of a team.

Requirements

• Reliable and professional attitude
• Excellent customer service and communication skills
• Strong attention to detail
• Ability to remain vigilant and proactive
• SIA licence preferred/required
• Previous security experience desirable

If you take pride in delivering exceptional customer service and maintaining high security standards, we'd love to hear from you.

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

What We Are Looking For

• Previous Security Experience
• SIA License

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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