Security Officer

Mitie Group plc.; Horsham; On-site; GBP 8,000 - 12,000; Part time

Benefits offered by this job

Staff discount 20%

SIA licence renewal

Training & development

Retail security programmes

Career progression

Employee recognition

Share Incentive Plan

Cycle to Work

Life Assurance

Childcare Vouchers

Job summary

Mitie Group plc. is recruiting for a customer-facing security role within a premium UK retail environment. You will maintain a safe, welcoming store presence and support the customer journey while protecting colleagues and assets.

We value strong communication, professionalism and calm judgment. The role offers guaranteed 15.5 hours per week, with full training, SIA licence renewal support, and progression opportunities within Mitie and the wider retail security operation.

Qualifications

• Strong communication and people skills
• Professionalism and emotional intelligence
• Confidence and sound judgement
• Calm and positive approach under pressure
• Genuine desire to help customers and colleagues
• Pride in delivering high standards every day

Responsibilities

• Create a visible, welcoming presence in-store
• Support customers and colleagues professionally and confidently
• Respond to incidents, theft and security concerns
• De-escalate challenging situations calmly and respectfully
• Work with store teams to protect customers, staff and the environment
• Deliver high standards of professionalism, communication and service

Skills

Communication skills

Emotional intelligence

Judgement

Calm under pressure

Customer-focused

Professionalism

Job description

The role

This is a customer-facing role within a premium retail environment where safety, professionalism and service must work together seamlessly.

You will be responsible for maintaining a safe and secure environment while also contributing positively to the customer journey and wider store experience.

This includes:

• Creating a visible, welcoming and reassuring presence within store
• Supporting customers and colleagues professionally and confidently
• Responding appropriately to incidents, theft and security concerns
• Helping de-escalate challenging situations calmly and respectfully
• Working collaboratively with store teams as part of the wider M&S environment
• Delivering high standards of professionalism, communication and customer service at all times

We are interested in people from a range of backgrounds, including retail, hospitality, customer service, leisure, security and other customer‑facing environments.

Most importantly, we are looking for individuals who demonstrate:

• Strong communication and people skills
• Professionalism and emotional intelligence
• Confidence and sound judgement
• A calm and positive approach under pressure
• A genuine desire to help customers and colleagues
• Pride in delivering high standards every day

The M&S Gold Standard and Magic Moments

At M&S, we believe the moments that matter most are often the smallest. A warm greeting, a calm response during a difficult situation, or proactively helping a customer can completely shape how someone experiences the store.

Competitive pay, with guaranteed 15.5 hours per week

• 20% colleague discount, plus complimentary beverages and snacks during your shift
• Full training and ongoing development, including company-funded SIA licence renewal
• Access to industry-leading customer service and retail security programmes
• Career progression opportunities across Mitie and the wider retail security operation
• Employee recognition and reward schemes that celebrate great performance
• A wide range of Mitie benefits, discounts and wellbeing support, including the Share Incentive Plan, Save As You Earn Scheme, Cycle to Work Scheme, Life Assurance and Childcare Voucher Scheme
• The opportunity to work as part of one of the UK's most recognisable retail brands

More than a security role

This role is about more than security alone. It is about helping customers feel safe, supported and welcomed, while protecting colleagues, stores and the wider M&S environment.

If you are professional, people-focused and want to be part of a team delivering a modern, customer‑centric approach to retail security, we would love to hear from you.

What we are looking for

• Previous Security Experience