Security Officer

B&M Retail; Hamilton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Store discount

Colleague portal discounts

Hospitality benefits

Job summary

B&M Retail in Hamilton is seeking a confident Retail Security Officer to safeguard people, products and the store environment while delivering a welcoming customer experience. This full-time, permanent role offers daytime, evening and weekend shifts to suit varied patterns.

Join our team to help prevent loss, manage risk and maintain high safety standards. You’ll work with Store Management to monitor CCTV, report incidents, enforce Health & Safety procedures and engage with customers in a

Qualifications

• Actively monitor the store to identify, prevent and report incidents.
• Demonstrate strong customer-facing skills and professionalism.
• Maintain calm and professional communication in challenging situations.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents
• Operating CCTV systems in line with policy
• Supporting the enforcement of Health & Safety procedures
• Conducting investigations into stock loss, theft and fraud
• Engaging with customers and colleagues to resolve situations calmly and effectively

Skills

Customer service

Communication skills

Conflict resolution

Team player

Professionalism

Tools

CCTV systems

Job description

Are you a confident and professional Retail Security Officer? Do you enjoy safeguarding people, products, and store environments while delivering a welcoming customer experience? Join our team in Hamilton and make a real difference! In this role, you’ll be trusted with responsibility and play a vital role in safeguarding the store. Working closely with the Store Management Team, you’ll help prevent loss, manage risk and maintain high standards of safety and professionalism. This is a full‑time, permanent role with flexibility to work across daytime, evening and weekend shifts - ideal for someone who enjoys variety, responsibility and being an integral part of the store team.

What You’ll Be Doing

• Actively monitoring the store to identify, prevent and report incidents
• Operating and reviewing CCTV systems in line with company policies
• Supporting the enforcement of Health & Safety procedures
• Conducting investigations into stock loss, theft and fraud
• Engaging with customers and colleagues to resolve situations calmly and effectively

What You’ll Bring

• Ability to follow procedures and remain composed in challenging situations
• Strong verbal and written communication skills
• Confidence handling difficult conversations in a professional manner
• Sound judgement, honesty, integrity and a strong work ethic
• A supportive team player who takes pride in doing the right thing

Why B&M?

There’s never been a better time to join. With strong leadership, big ambitions, and over 780 stores (and growing), we offer real opportunities to build your career. You’ll be joining a business that values integrity, teamwork and personal development where your contribution genuinely matters. We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here - https://careers.bmstores.co.uk/our-bm-benefits/

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.