Security Officer

B&M Retail Limited; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Store discount

Colleague portal discounts

Job summary

B&M Retail Limited in Ilford is seeking a confident and professional Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience.

In this full-time, permanent role, you'll monitor the store, operate CCTV, support health and safety procedures, conduct investigations into loss and theft, and engage with customers and colleagues to resolve situations calmly and effectively. Shifts include daytime, evening and weekends.

Qualifications

• Alert and professional approach to security
• Strong verbal and written communication
• Ability to handle difficult conversations calmly and professionally
• Sound judgement, honesty and integrity

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents
• Operating and reviewing CCTV systems in line with policies
• Supporting health & safety procedures
• Conducting investigations into stock loss, theft and fraud
• Engaging with customers and colleagues to resolve situations calmly and effectively

Skills

Security awareness

Communication

Calm under pressure

Team player

Education

No specific education required

Tools

CCTV operation

Job description

Are you a confident and professional Retail Security Officer? Do you enjoy safeguarding people, products, and store environments while delivering a welcoming customer experience?

Join our team in Ilford and make a real difference!

In this role, you’ll be trusted with responsibility and play a vital role in safeguarding the store. Working closely with the Store Management Team, you’ll help prevent loss, manage risk and maintain high standards of safety and professionalism.

This is a full-time, permanent role with flexibility to work across daytime, evening and weekend shifts - ideal for someone who enjoys variety, responsibility and being an integral part of the store team.

What you’ll be doing

• Actively monitoring the store to identify, prevent and report incidents
• Operating and reviewing CCTV systems in line with company policies
• Supporting the enforcement of Health & Safety procedures
• Conducting investigations into stock loss, theft and fraud
• Engaging with customers and colleagues to resolve situations calmly and effectively

What you’ll bring

We’re looking for someone who is alert, calm under pressure and confident in their approach, with a strong sense of responsibility and a customer-first mindset. Similar security experience isn’t essential, but the key skills and behaviours required include:

• Ability to follow procedures and remain composed in challenging situations
• Strong verbal and written communication skills
• Confidence handling difficult conversations in a professional manner
• Sound judgement, honesty, integrity and a strong work ethic
• A supportive team player who takes pride in doing the right thing

Why B&M?

There’s never been a better time to join. With strong leadership, big ambitions, and over 780 stores (and growing), we offer real opportunities to build your career. You’ll be joining a business that values integrity, teamwork and personal development where your contribution genuinely matters.

We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.