Security Officer

Montcalm Collection; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday

Paid birthday leave

Wellbeing support

Learning & development

Employee discounts

Meals on duty

Room rate discounts

Marriott Bonvoy discounts

Volunteer day

Job summary

Montcalm Collection is seeking a Hotel Security Officer in London to safeguard guests, staff, and property. You will be a visible presence, monitoring risk, coordinating with management and external emergency services to maintain a secure environment aligned with our standards of excellence.

The role requires coordination with hotel teams, responding to incidents, and ensuring access control across restricted areas while delivering professional customer service.

Qualifications

• Previous security experience, ideally in hospitality or customer-facing roles.
• Knowledge of security procedures, surveillance systems, and emergency response.
• First Aid and CPR certification preferred and a valid SIA licence.

Responsibilities

• Monitor safety and security of guests, staff and property.
• Operate CCTV systems and investigate suspicious activity.
• Conduct regular patrols of hotel areas.
• Respond to emergencies (fire alarms, medical incidents, breaches).
• Control access to restricted areas for authorised personnel only.
• Maintain incident records and daily activity reports.
• Participate in emergency drills and follow procedures.
• Assist guests and staff calmly during incidents.
• Liaise with management, police and emergency services as needed.
• Promote a culture of safety and vigilance within the team.

Skills

Observational skills

Calm under pressure

Communication skills

Independent worker

Education

SIA licence (UK)

Tools

Surveillance systems

Job description

At Montcalm Collection, we believe that timeless style
and genuine hospitality are more than just values; they’re a way of life. Our
people are the heart of our hotels: passionate individuals working together as
a team, united by an unwavering commitment to providing first-class personal
service.

Our collection spans some of London’s most storied
buildings, from elegant Georgian townhouses and an 18th-century brewery to a
historic head office and a contemporary architectural landmark. Each hotel has
its own unique story, and within everyone, our team create unforgettable
experiences for our guests.

While our walls speak of history, it’s our people,
their ambition, and their creativity that shapes our future.

Join us, and become part of a culture that celebrates
individuality, nurtures potential, and upholds the very highest standards of
the art of hospitality.

WHY JOIN MONTCALM COLLECTION

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special day your way.
• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
• Preferential gym membership rates, helping you maintain your health and vitality.
• Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

ROLE OVERVIEW

The Hotel Security Officer plays a vital role in maintaining a safe and secure environment for guests, colleagues, and property. As a highly visible presence across the hotel, the role is responsible for monitoring, preventing, and responding to safety and security risks with professionalism, discretion, and efficiency.

This position requires close coordination with hotel management and external emergency services to ensure that all guests and employees enjoy a secure, welcoming environment in line with Montcalm Collection’s commitment to excellence.

RESPONSIBILITIES

• Monitor and ensure the safety and security of hotel guests, staff, and property.
• Operate surveillance systems, monitor cameras, and investigate suspicious activity.
• Conduct regular foot and vehicle patrols across all areas of the hotel.
• Respond promptly to emergencies including fire alarms, medical incidents, or security breaches.
• Control access to restricted areas, ensuring only authorised individuals are permitted.
• Maintain accurate records of incidents, actions taken, and daily activity reports.
• Participate in emergency drills and follow established hotel emergency procedures.
• Provide support to guests and staff during incidents with professionalism and care.
• Liaise with management, local law enforcement, and emergency services when required.
• Promote a culture of safety and vigilance within the hotel team.

SKILLS AND QUALIFICATIONS

• Previous experience in a security role, ideally within hospitality or customer-facing environments.
• Knowledge of security procedures, surveillance systems, and emergency response.
• Valid Security Industry Authority (SIA) licence (as required by UK law).
• First Aid and CPR certification (preferred).
• Strong observational skills with keen attention to detail.
• Calm, professional manner under pressure with excellent problem-solving ability.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Physically fit: able to stand, walk, and patrol for extended periods, and lift to 20kg as required in emergencies.

WORKING CONDITIONS

• Shift-based role, requiring flexibility to workdays, nights, weekends, and bank holidays.
• Active, guest-facing role requiring professional appearance (uniform provided).
• Involves standing, walking, and patrolling for extended periods, with occasional physical demands during incidents.
• Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.

Create a job alert for this search

Security Officer • London, United Kingdom