Security Officer

Mitie; Dixton; On-site; GBP 16,000 - 23,000; Full time

Job summary

Mitie Group is seeking a Security Officer for Waitrose to provide reliable security and exceptional customer service at the site in the UK. The role requires presenting a professional image, handling incidents calmly, and acting as the first point of contact for customers, staff, and visitors.

You will protect property and people while maintaining high security standards. Applicants should have excellent communication, strong attention to detail, and the ability to work independently or as part

Qualifications

• Reliable and professional attitude.
• Excellent customer service and communication skills.
• Strong attention to detail.
• Ability to remain vigilant and proactive.
• SIA licence preferred/required.
• Previous security experience desirable.

Responsibilities

• Protect our customer's property, people and assets by providing security services per the site's published AI's.
• Meet/exceed KPIs and SLAs for the customer, ensuring high-quality service.
• undertak**e** additional training for self-development and licence renewal.
• Comply with policies, UK law, and safety regulations; follow instructions and procedures.
• Maintain professional conduct, complete incident notebooks, and report incidents promptly.

Skills

Customer service

Communication

Attention to detail

Vigilance

Calm under pressure

Teamwork

Education

SIA licence

Job description

Security Officer - Waitrose
Pay: £14.05 per hour

We are looking for a reliable and professional Security Officer to join our team at Waitrose. Excellent customer service skills are essential, as you will be the first point of contact for customers, staff, and visitors.

The successful candidate will be well-presented, approachable, and committed to providing a safe and secure environment while delivering outstanding customer service. You should be able to remain calm under pressure, communicate effectively, and work independently as well as part of a team.

Requirements:

• Reliable and professional attitude
• Excellent customer service and communication skills
• Strong attention to detail
• Ability to remain vigilant and proactive
• SIA licence preferred/required
• Previous security experience desirable

If you take pride in delivering exceptional customer service and maintaining high security standards, we'd love to hear from you.

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

What we are looking for

• Previous Security Experience
• SIA License