Security Officer

ABM UK; Bury; On-site; GBP 80,000 - 100,000; Part time

Job summary

An established industry player is seeking a dedicated Security Officer to ensure safety and exemplary customer service in a bustling shopping center. This role involves proactive engagement with visitors, regular patrols, and effective incident management, all while maintaining the highest standards of professionalism. Ideal candidates will possess a valid SIA Licence and a commitment to teamwork and customer satisfaction. Join a dynamic team where your contributions will make a significant impact on the safety and experience of all visitors.

Qualifications

• Must possess a valid SIA Licence and undergo a 5-year background check.
• Demonstrate professionalism and excellent customer service skills.

Responsibilities

• Interact with visitors, providing first-class customer service.
• Conduct regular patrols and ensure a safe environment.

Skills

Customer service

Professionalism

Teamwork

Motivation

Ownership of tasks

Education

Valid SIA Licence

5-year checkable background

Job description

LOCATION: The Rock, Bury

PAY RATE: £12.22 per hour

WORKING HOURS: 30h per week

SHIFT PATTERN: Wednesday - Saturday 10:30-18:00

Role Overview And Purpose

This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.

Key Responsibilities

1. Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
2. Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive
3. Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
4. Safeguard all the sites are safe and non-threatening environment for all visitors/tenants
5. Ensuring all incidents are managed in accordance with site policies and procedure
6. Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
7. Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
8. Record/log all non-conformances and emergencies with the appropriate control room operatives
9. Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed
10. Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
11. Maintain vigilance and highlight/manage unauthorised access by banned individuals
12. Ensure radio procedures are always adhered to
13. Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
14. Undertake any other reasonable duties as required to meet the needs of the business
15. Any other reasonable duties as requested by your line manager
16. Ensure a timely response to all security issues and events
17. Complete all training requirements as requested by line manager
18. Be available to cover at least one additional shift per month if requested to cover absence/annual leave

Required Skills And Experience

1. Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard
2. One team approach
3. Take ownership of all situations to ensure tasks are completed or escalated when necessary
4. To always stay motivated aim high and achieve
5. To respect all staff and visitors within the shopping centre

DOCUMENTS/INFORMATION REQUIRED:

1. Valid SIA Licence
2. You will need a 5-year checkable background
3. Provide documentation which demonstrates your eligibility to work within the UK