Security Officer

Mitie Cleaning & Hygiene Services; Bognor Regis; Presencial; GBP 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay with guaranteed hours

20% colleague discount

Full training and SIA licence renewal

Mitie benefits package

Descripción de la vacante

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S in Bognor Regis. The role focuses on safety, customer service and protecting store assets in a premium retail environment.

You will be part of a trusted UK brand, delivering professionalism and welcoming service daily. The position offers guaranteed hours, a competitive hourly rate of £13.58 and a commitment to ongoing training including SIA licence renewal.

Formación

• Candidate must have 5 years trackable employment history in the UK.
• Valid SIA licence is required to perform the role.

Responsabilidades

• Maintain a visible, welcoming presence in-store.
• Assist customers and colleagues in a professional manner.
• Respond appropriately to incidents, theft and security concerns.
• De-escalate situations calmly and respectfully.
• Work with store teams to protect people, store and assets.

Conocimientos

SIA licence

UK work history 5 yrs

Herramientas

SIA Licence

Descripción del empleo

Better places, thriving communities.

Retail Security Officer – M&S

Location: M&S, Bognor Regis Arun retail park Shripney Road PO22 9NF

Salary - £13.58 per hour

Guaranteed 50 hours per week

Tuesdays to Saturdays 10:00 - 20:00

Candidate must have 5 years trackable employment history in UK & valid SIA licence

Creating Safe, Welcoming And Exceptional Store Experiences

AtM&S, security is about far more than protecting stores and assets. It is about creating a safe, supportive and welcoming environment for customers and colleagues every day.

As anM&S Security Officer, you will become part of the wider store team, helping deliver the professionalism, reassurance and customer experience expected from one of the UK's most trusted retail brands.

We are looking for confident, professional and people-focused individuals who enjoy helping others, remain calm under pressure and can create positive moments through everyday interactions. Whether supporting customers, assisting colleagues or responding to incidents, you will play an important role in shaping how people experience our stores.

The role

This is a customer-facing role within a premium retail environment where safety, professionalism and service must work together seamlessly.

You will be responsible for maintaining a safe and secure environment while also contributing positively to the customer journey and wider store experience.

This Includes

• Creating a visible, welcoming and reassuring presence within store
• Supporting customers and colleagues professionally and confidently
• Responding appropriately to incidents, theft and security concerns
• Helping de-escalate challenging situations calmly and respectfully
• Working collaboratively with store teams as part of the wider M&S environment
• Delivering high standards of professionalism, communication and customer service at all times

The type of person we are looking for

We are interested in people from a range of backgrounds, including retail, hospitality, customer service, leisure, security and other customer-facing environments.

Most Importantly, We Are Looking For Individuals Who Demonstrate

• Strong communication and people skills
• Professionalism and emotional intelligence
• Confidence and sound judgement
• A calm and positive approach under pressure
• A genuine desire to help customers and colleagues
• Pride in delivering high standards every day

The M&S Gold Standard and Magic Moments

At M&S, we believe the moments that matter most are often the smallest. A warm greeting, a calm response during a difficult situation, or proactively helping a customer can completely shape how someone experiences the store.

We call these Magic Moments

You will receive industry-leading training designed specifically for the M&S environment, helping you develop the confidence, communication skills and professionalism needed to deliver these moments consistently.

What You'll Receive

• Competitive pay, with guaranteed hours per week
• 20% colleague discount, plus complimentary beverages and snacks during your shift
• Full training and ongoing development, including company-funded SIA licence renewal
• Access to industry-leading customer service and retail security programmes
• Career progression opportunities across Mitie and the wider retail security operation
• Employee recognition and reward schemes that celebrate great performance
• A wide range of Mitie benefits, discounts and wellbeing support, including the Share Incentive Plan, Save As You Earn Scheme, Cycle to Work Scheme, Life Assurance and Childcare Voucher Scheme
• The opportunity to work as part of one of the UK's most recognisable retail brands

More than a security role

This role is about more than security alone. It is about helping customers feel safe, supported and welcomed, while protecting colleagues, stores and the wider M&S environment.

If you are professional, people-focused and want to be part of a team delivering a modern, customer-centric approach to retail security, we would love to hear from you.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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