Security Officer

Mitie Cleaning & Hygiene Services; Birmingham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free uniform supplied

SIA re-licencing programme

Employee benefits including discounts

Job summary

Mitie is seeking Retail Security Officers for Asda Perry Barr to deliver exceptional customer service while ensuring a safe shopping environment. The role includes patrolling the store, using CCTV to reduce crime and liaising with store management to protect colleagues and customers.

Requirements include experience in customer service and strong communication skills; a Public Space Surveillance SIA licence is desirable but not essential.

Qualifications

• Experience delivering Customer Service.
• Excellent written and verbal communication skills.
• Adaptable communication style for diverse groups.
• Ability to work in a fast-moving services business.
• Comfort with using technology and systems.
• Good attention to detail and reliability.
• High level of enthusiasm and passion for the role.
• Experience in a similar role is desirable but not required.

Responsibilities

• Deliver industry leading customer service inside the store.
• Deter violence and maintain safety and security.
• Conduct store patrols and use CCTV to prevent crime and stock loss.
• Report incidents through the company’s systems and liaise with management.

Skills

Customer service

Communication skills

Adaptable communication

Fast-moving environment

Technology use

Attention to detail

Enthusiasm and passion

Previous security experience

Job description

Better places, thriving communities.

Retail Security Officer- Asda

Pay rate: £13.10 per hour

Hours: Mornings, evenings and weekends

Location: Asda Perry Barr

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.

Objectives And Responsibilities

• Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
• To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
• Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients
• To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers
• To add a polite greeting and excellent customer service
• Provide a visible security contact for colleagues, contractors and customers

Main Duties

• To deliver industry leading customer service
• To be clean, tidy and properly dressed wearing full uniform
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• To report incidents and crime through our leading technology
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Who are we looking for?

• Experience of delivering Customer Service
• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast-moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential

What are the benefits for working for Mitie?

• Contracted hours
• Annual leave entitlement
• Pension and Life assurance schemes
• Free uniform supplied
• SIA Re-licencing programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Comprehensive training and development programme (apprenticeships available)

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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