Security Manager - Reader Invigilation

THE NATIONAL ARCHIVES; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Security Manager for Reader Invigilation to ensure the safety of its vast document collection while providing an excellent visitor experience. This role involves supervising a team, maintaining high security standards, and delivering outstanding customer service in a busy environment. The ideal candidate will possess a recognised security qualification and demonstrate strong interpersonal skills, adaptability, and a methodical approach. Join a vibrant team in a beautiful location, contributing to the preservation of the nation's history and welcoming thousands of visitors each year.

Benefits

Civil Service Pension

Discounts at local businesses

Wellbeing resources

On-site gym

On-site restaurant

Staff bar

Qualifications

• Experience supervising security or invigilation teams is essential.
• Must have a recognised security qualification.

Responsibilities

• Manage security and invigilation of document reading rooms.
• Oversee performance and development of Reader Invigilation Officers.

Skills

Supervision of security teams

Interpersonal skills

Customer service

Calm under pressure

Team player

Education

Recognised security qualification

Job description

The Security Manager - Reader Invigilation is responsible for the security and invigilation of the document reading rooms at The National Archives (TNA). Their role is vitally important in ensuring the security of the collection whilst offering a welcoming experience to our visitors and allowing them to make the most of their visit.

With over thirty thousand visitors to our reading rooms every year, it is a busy environment that needs to be diligently and calmly overseen to maintain a high level of security for our collection, which exceeds 17 million documents.

The post directly line manages circa seven Reader Invigilation Officers, identifying opportunities for staff development, managing performance, and ensuring that staff adhere to the expected standards.

The successful applicant will have a recognised security qualification with demonstrable experience of supervising security or invigilation teams.

As a custodian of the nation’s history, this person will be a team player with outstanding interpersonal skills, the ability to stay calm under pressure, and experience in delivering excellent customer service. They will also be a highly motivated, adaptable, and well-organised individual, with a diligent and methodical approach.

Working collaboratively with the Front of House Team, they will be operating in a busy environment and will also act as an ambassador for The National Archives when welcoming visitors and users of our services.

If this sounds like you, join us here in beautiful Kew, just 10 minutes’ walk from the Overground and Underground stations. Staff can expect a range of benefits including a Civil Service Pension, discounts at local businesses, wellbeing resources, and we also have an on-site gym, restaurant, and staff bar.

The standard working pattern for this role will be Tuesday-Saturday, with some later starts (e.g., working 11am-7pm) and the possibility of occasional overtime.