Security Investigator (Office-Based Inv - Watford Hybrid Working)

Allwyn UK; Watford; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated investigator to enhance the integrity of the National Lottery. This role involves identifying and investigating security incidents, providing expert support to law enforcement, and ensuring compliance with regulations. The successful candidate will play a crucial role in safeguarding the lottery's operations while contributing to a larger mission of delivering positive change. Join a forward-thinking team that values security and integrity, where your skills will make a significant impact on the community and the future of the National Lottery.

Benefits

26 days paid leave (plus bank holidays)

Annual bonus scheme

Life Insurance (4 x Salary)

Pension contributions up to 8.5%

Single Private Health Cover

£500 Wellness Allowance

Income Protection

Enhanced parental leave

Eye Care, Dental, and Cycle To Work schemes

Qualifications

• Minimum five years’ experience in a regulatory, legal, or law enforcement environment.
• Proficiency in writing detailed investigative and business reports.

Responsibilities

• Conduct investigations into security incidents and fraud prevention.
• Prepare detailed statements of evidence for law enforcement agencies.

Skills

Investigative Skills

Analytical Skills

Communication Skills

Report Writing

Problem-Solving

Data Analysis

Education

Experience in Regulatory Environment

Experience in Law Enforcement

Tools

Allwyn Databases

Job description

Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.

About us:

Allwyn UK is part of Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus, and Italy. In 2022, Allwyn was selected in a government tender as the Incoming Licensee to operate the UK’s National Lottery from February 2024.

Over the next two years, we are embarking on a largescale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to Good Causes. Once-in-a-lifetime opportunities exist for people from within and outside the betting and gaming industry to join us and play a part in giving the National Lottery a fresh start.

Purpose of Role:

• Responsible for the identification and investigation of security incidents through proactive data-mining of retail and web-based data; providing detailed evidence and expert support to law enforcement and government agencies; preventing fraud and conducting internal investigations within Allwyn.
• All investigations are to be logged and completed using the case management system, with escalation where necessary, in accordance with Allwyn's suspension and sanction processes.
• Investigators are also responsible for providing detailed evidence and expert support to law enforcement and government agencies, preventing fraud, and conducting internal investigations within Allwyn.

Department Description:

• The Security function consolidates specialist knowledge, skills, and experience to ensure Allwyn operates securely.
• Through our key security services, we work with the business to protect our people and key assets, maintaining the overall integrity of the National Lottery.

Team Description:

• The Protective Security Team safeguards the security and integrity of The National Lottery by preventing, detecting, and deterring potential threats.

Key Accountabilities or Duties:

• Act as the Single Point of Contact (SPoC) for inquiries about The National Lottery from government and law enforcement agencies, including police, DWP, NCA, SFA, Home Office Immigration, and Trading Standards. Provide expert advice and data support for investigations.
• Conduct initial desktop investigations into suspicious high-tier prize claims.
• Investigate, advise, and respond to requests for 'Winners’ Confidential Data' from outside agencies, adhering to the Licence to Operate.
• Gather, analyze, and prepare detailed statements of evidence with exhibits for police and law enforcement agencies.
• Deliver formal evidence at court or other proceedings related to National Lottery matters.
• Review Scratchcard game designs for security risks.
• Approve Pack Reconstruction Data Reports from manufacturers.
• Identify and contribute to process improvements related to investigating and managing incidents.
• Research business systems and terminal activity data, leading investigations into data anomalies.
• Liaise with retailers to understand and question data anomalies, providing guidance and forwarding cases for further investigation.
• Respond effectively to data analytics, continually improving casework quality.
• Enhance response capabilities to e-crime on the Interactive Platform (CIP / UPAM).
• Investigate anomalies on CIP / UPAM, engage with players, and initiate investigations as needed.
• Investigate, resolve, and report incidents within set timescales, interviewing retailers or players, and liaising with police or other agencies.
• Prepare investigation reports to support management decisions on sanctions or corrective actions.
• Coach and develop team members’ fraud investigation skills.
• Deputize for the Senior Investigator when required.
• Provide advice and guidance to team members and other departments.
• Cover field investigations, including retailer visits and inspections, to ensure compliance and combat fraud.
• Lead policy and process updates related to investigations.
• Conduct internal investigations involving staff and departments as requested.
• Provide 24-hour on-call security/investigation support on a weekly basis.
• Support media conferences for high-value winners, ensuring safety, security, and privacy.
• Offer security guidance through Winner Services for high-value winners.
• Coordinate investigation activities with suppliers and police when necessary.

Skills & Experience:

• Minimum five years’ experience in a regulatory, legal, or law enforcement environment.
• At least two investigation experiences.
• Strong ability to present findings and defend investigation recommendations; excellent organizational, analytical, and communication skills.
• Ability to identify issues and implement solutions.
• Proficiency in writing detailed investigative and business reports.
• Competence in using relevant Allwyn databases and systems.
• Ability to analyze data to detect abnormal activity and prevent fraud.
• Knowledge of lottery security procedures, retailer responsibilities, and related policies.
• Understanding of game rules, terminal messages, and activity reports.
• Awareness of police procedures, legal requirements, and evidence gathering.
• Knowledge of winner validation processes.
• Personal and physical security awareness.
• Valid driving license.

• 26 days paid leave (plus bank holidays)

• Annual bonus scheme

• 2 x Life Days

• 4 x Salary of Life Insurance

• Pension contributions up to 8.5%

• Single Private Health Cover

• £500 Wellness Allowance

• Income Protection

• Enhanced parental leave (maternity and paternity)

• Eye Care, Dental, and Cycle To Work schemes