Security Incident Controller

Merlin Entertainments Group; Chertsey; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a dedicated Security Controller to ensure a safe environment at a popular resort. This role involves assisting in emergency management, monitoring safety systems, and coordinating responses during incidents. The ideal candidate will bring experience in public safety and emergency protocols, ensuring the highest safety standards for guests. With a strong emphasis on teamwork and communication, this position offers a dynamic work environment where your contributions will directly impact guest experiences. Join a team that values safety and excellence in service!

Benefits

Merlin Annual Passes

Merlin Magic Pass

28 days holiday

Company bonus

Private pension scheme

40% discount off LEGO

25% discount in on-site shops

Ongoing training and development

Qualifications

• Experience in public safety and emergency management is essential.
• Must possess appropriate SIA licenses for the role.

Responsibilities

• Assist in implementing emergency protocols and monitoring safety systems.
• Support resource coordination during emergencies and train team members.

Skills

Public safety experience

Emergency management

Incident management

CCTV monitoring

Risk assessments

Communication skills

Education

SIA licenses

Tools

CCTV systems

Incident management systems

Public address systems

Job description

What you'll bring to the team

Security Controller

Location: THORPE PARK Resort, KT16 8PN
Hours: 20 hours per week, evening and weekend work per business needs
Contract: Permanent Variable Contract
Salary: £13.00 per hour

The Security Controller plays a vital supporting role in maintaining a safe and secure environment at the Resort by assisting the Security and Incident Manager in overseeing daily safety operations and emergency response strategies.

Responsibilities:

• Assist the Security and Incident Manager in implementing and monitoring emergency protocols, particularly during evacuations, guest incidents, and crisis management.
• Support the coordination and deployment of resources during emergencies, ensuring rapid response and efficient use of personnel and equipment.
• Monitor the operational readiness of safety systems, including CCTV and public address systems, ensuring they are fully functional during critical situations.
• Oversee the real-time monitoring of incidents, ensuring accurate and timely documentation within incident management systems.
• Assist with implementing safety measures that enhance the guest experience during emergencies, ensuring clear instructions and professional interactions from staff.
• Help train and equip team members to handle guest interactions, ensuring effective communication and maintaining a safe, secure environment for all visitors.

Qualifications & Experience

• The ideal candidate will have experience in public safety, emergency management, or a related field.
• Experience in monitoring safety systems (e.g., CCTV, fire alarms, and public address systems) and providing operational support during emergency responses.
• Experience in incident management, reporting, and coordination across teams is essential, as is the ability to work under pressure and handle multiple tasks during high-stress situations.
• Familiarity with emergency protocols, risk assessments, and compliance with safety regulations will be critical in ensuring that the Resort’s safety standards are consistently maintained.
• Must have appropriate SIA licenses.

Benefits

• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service.
• 28 days holiday (including bank holidays).
• Company bonus.
• Private pension scheme.
• 40% discount online off LEGO.
• 25% discount in our on-site retail shops and restaurants.
• Ongoing training and development opportunities.
• Plus, many more…

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.00/Hr.