Security Guard/Concierge

Horizon Property Support Ltd; Belfast City District; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Training and development

Private healthcare

Statutory annual leave

Job summary

Horizon Property Support Ltd. is seeking a Security/Concierge Officer to provide a secure and welcoming environment for residents, visitors and staff.

The role focuses on access control, front‑of‑house reception, and responsive customer service within a 12‑hour night shift pattern from 19:00 to 07:00, with flexibility to cover weekends and holidays as needed. The officer will monitor CCTV and alarms, carry out patrols, log incidents, and liaise with contractors and emergency services.

Qualifications

• Valid SIA Door Supervisor or Security Guarding Licence (where required).
• Right to work in the UK.
• Flexible shift pattern including evenings, weekends and public holidays.

Responsibilities

• Greet residents, visitors, contractors and staff in a professional and friendly manner.
• Manage reception and front‑of‑house services.
• Handle enquiries and provide information or assistance as required.
• Maintain visitor logs and issue passes.
• Receive and manage deliveries and correspondence.
• Report maintenance issues and coordinate with relevant departments or contractors.
• Monitor CCTV and security alarms.
• Conduct patrols and control access to the building.

Skills

Communication skills

Interpersonal skills

Staying calm under pressure

Observational skills

Problem solving

Teamwork

Independence

Education

SIA Licence

Tools

CCTV

Access control

Job description

To provide a professional, welcoming, and secure environment for residents, visitors, clients, and staff. The Security/Concierge Officer is responsible for controlling access to the premises, monitoring security systems, responding to requests, and delivering exceptional customer service.

Working Hours

• This position operates on a 12-hour night shift pattern, typically covering hours between 19:00 and 07:00 (subject to site requirements).
• Officers must remain alert and proactive throughout the shift, ensuring the safety and security of the premises during overnight operations.
• Flexibility is required to cover weekends, public holidays, and additional shifts where business needs dictate.

Concierge Duties

• Greet residents, visitors, contractors, and staff in a professional and friendly manner.
• Manage reception and front-of-house services.
• Handle enquiries and provide information or assistance as required.
• Maintain visitor logs and issue visitor passes.
• Receive and manage deliveries, parcels, and correspondence.
• Report maintenance issues and coordinate with relevant departments or contractors.
• Ensure communal areas remain presentable and welcoming.

Security Duties

• Monitor CCTV systems and security alarms.
• Conduct regular internal and external patrols of the premises.
• Control access to the building and ensure only authorised individuals gain entry.
• Respond promptly to incidents, emergencies, and security breaches.
• Complete incident reports and maintain accurate records.
• Assist with fire alarm activations, evacuations, and emergency procedures.
• Liaise with emergency services when required.
• Ensure compliance with site security procedures and health and safety regulations.

Skills and Experience

• Previous experience in a security, concierge, customer service, or front-of-house role.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong observational and problem-solving skills.
• Competent IT skills, including use of CCTV and access control systems.
• Ability to work independently and as part of a team.

Essential Requirements

• Valid SIA Door Supervisor or Security Guarding Licence (where required).
• Good written and verbal communication skills.
• Flexible approach to shifts, including evenings, weekends, and public holidays.
• Right to work in the UK.

Key Competencies

• Customer Focus
• Professionalism
• Reliability
• Attention to Detail
• Conflict Resolution
• Integrity and Confidentiality
• Teamwork

Salary & Company Benefits

Opportunities for training and development.

Supportive and friendly working environment in a central Dublin location.

Statutory annual leave

Private healthcare

Horizon Property Support Ltd is an Equal Opportunities employer.