Security Escort Program Coordinator, Escort Program, DCC Communities

jobs24.co.uk; Oxford; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a global leader in cloud services as a Program Manager, where you will play a crucial role in ensuring security compliance and resource management across AWS infrastructure. This position offers the opportunity to collaborate with diverse teams, manage vendor relationships, and drive process improvements that enhance operational efficiency. In this role, you will not only contribute to the safety and security of AWS operations but also be part of an inclusive culture that values innovation and teamwork. With a focus on work-life balance and career growth, this is your chance to make a significant impact in a dynamic environment that fosters creativity and professional development.

Benefits

Flexible working hours

Mentorship programs

Career advancement opportunities

Inclusive team culture

Qualifications

• 3+ years of program or project management experience required.
• Advanced Excel skills including Pivot Tables and VLookUps are essential.

Responsibilities

• Manage security escort requirements across various regions.
• Oversee vendor management and resource scheduling.

Skills

Program Management

Process Improvement

Stakeholder Management

Data Analysis

Communication Skills

Education

Bachelor's Degree

Tools

Excel

SQL

Job description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Escort Program is the Global resource provider to Infrastructure, Operations and Services teams for our regions. The Program Coordinators' portfolio is customer-centric, supporting new and existing regions.

The Program is looking for a detail-oriented, experienced, and professional Program Manager. You will support an internal service, providing construction and operations security escorts to ensure our work meets stringent government regulations for access and security.

You will manage security resources across a geographically dispersed and global program. You will work with multiple partners across a matrixed organization to understand their use of uncleared labor. You will help define the right cleared escorting support to meet their needs. You will work with escort vendors to procure and then manage a central pool of escorting resources, aligned to that demand, making sure each team has the resources they need when they need them. You will oversee the training and performance of the security escorts.

Responsibilities:

1. Communications (Stakeholder, Customer, and Vendor) Resource vendor management
2. Demand forecasting and utilization
3. Escort clearance processing, training, and delivery
4. Resource prioritization and scheduling
5. Escalation reporting and management
6. Reporting (financial, business analytics, and voice of the customer) in written format

A day in the life:

Partner with all infrastructure and service Technical Infrastructure Program Managers and Project Managers to manage security escort requirements across the lifecycle of the region. Work directly with security escort vendors, personnel security partners to clear, onboard/train, schedule and deliver the resource to customers. Maintain routine communication with stakeholders for daily escort utilization. Measure, assess and report out program analytics and voice of the customer feedback in support of business reviews.

Minimum Qualifications:

1. 3+ years of program or project management experience
2. 3+ years of defining and implementing process improvement initiatives using data and metrics experience
3. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
4. 3+ years of driving end-to-end delivery, and communicating results to senior leadership experience
5. 3+ years of driving process improvements experience
6. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture:

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth:

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance:

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.