Security Duty Manager

NHS; Torquay; On-site; GBP 30,000 - 40,000; Full time

Job summary

The Torbay and South Devon NHS Foundation Trust seeks a Security Duty Manager to oversee the daily operations of the security team and ensure safety across Trust sites. This role requires excellent verbal and written communication, conflict management skills, and an understanding of the healthcare environment. The successful candidate will interact with staff and patients, support incident responses, and promote safety and security.

Qualifications

• Experience in security and healthcare environment.
• Excellent communication skills.
• Ability to work as part of a team.

Responsibilities

• Manage daily security provision and respond to incidents.
• Assist with training and conflict management.
• Maintain communication with clinical site teams.

Skills

Communication

Conflict Management

Customer Focus

Education

SIA training

Restraint training

Job description

Go back Torbay and South Devon NHS Foundation Trust

Security Duty Manager

The closing date is 02 July 2025

This role calls for excellent written and verbal communication skills and experience of working closely within a team to support patients, visitors and staff within a health and social care sector.

This role will support the Security Manager in the day-to-day line-management of the security staff and deputise in their absence. To communicate and liaise with the Clinical Site team to make sure the security of all Trust sites are maintained.

Primarily the position will be to make sure the daily security provision runs smoothly. You will also respond to incidents of disorder across the Trust, assisting with clinically challenging behaviour such as: Confusion, Delirium, Dementia, and Post Operation - Anaesthetic Related Delirium. Admin tasks such as but not limited to, rotas, reports, annual appraisals and training of staff will be needed to be maintained.

Experience and an understanding of the healthcare environment, supporting patients and being customer focused is essential. You will help provide a professional security service, tailored to meet the needs of the Torbay & South Devon NHS Foundation Trust and will protect, advise, investigate and act within a legal framework to maintain a safe and crime free environment for patients, staff and visitors.

Main duties of the job

• Manage the ID badge service under the supervision of the Security Operations Manager ensuring that all enquires are dealt with in a timely manner.
• To act as a focal point of contact and be responsible for 24/7 security rota under the supervision of the Security Manager. In addition to this, the role will be responsible for invoicing, purchasing, ward cross-charging, and any other financial tasks required. To manage the dissemination of information messages and enquires linked to the Healthcare Security Officers.
• The post holder will provide a response to Trust security incidents at the request of the Security Manager, to assist with the management of individuals who may require conflict management or physical interventions.
• To assist in delivering physical intervention training under the supervision of the restraint lead.

About us

As an integrated care organisation, the Trust's purpose is to provide safe, high-quality health and social care at the right time, in the right place to support the people of Torbay and South Devon to live their lives to the full.

The Workplace Teams underpin the provision of clinical services, employing approximately 600 staff, delivering support services across all sites within the Trust.

Being a member of the Security Team, the post holder has both a group and individual responsibility for defined aspects of the service and will ensure that their contribution is both positive and beneficial in helping Trust Security and other departments of the Trust to fulfil the Trust's overall objectives.

Job responsibilities

To communicate with patients and visitors who may be violent, distressed or under the influence of drugs or alcohol.

• Work with the security management team in the delivery of a 24/7 security service within the Trust and to support colleagues within the clinical and non-clinical areas.

To use tact or persuasive skills as required supporting the safety of staff, patients and visitors.

To support and provide information to staff in relation to violent or distressed patients.

Give directions and advice to patients and visitors across the Trust sites.

To greet and assist all service users in a friendly and helpful manner, thus promoting and maintaining a good communication network with all service user groups.

To liaise with the Security Management Team to resolve any issues that may arise during their shift and make decisions as appropriate.

To promote good communication at all times with all service user groups and colleagues across the Trust.

Person Specification

Experience

• Security experience
• SIA training
• restraint trained

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Torbay and South Devon NHS Foundation Trust