Security Customer Service Officer

Abm; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading facility services provider is seeking a Security Customer Service Officer at Gyle Shopping Centre in Edinburgh. The ideal candidate will manage security duties, assist visitors, and ensure safety protocols. This role offers 42 hours per week on a 4 on 4 off shift and various health-related benefits. A valid SIA License is essential. Join a team committed to creating safer environments.

Benefits

Free parking

Discounted retailer benefits

Access to Perk box employee scheme

24/7 GP access

Mental health support

Cycle to work scheme

Qualifications

• Availability to work evenings and weekends as required.
• Promoting safety and professionalism.
• Valid SIA License; CCTV License and First Aid qualification preferred.

Responsibilities

• Handling customer complaints and assisting visitors.
• Attending to first aid incidents and assisting with shoplifters.
• Monitoring parking areas, lost children, and property.
• Responding to emergencies, operating security systems, and conducting safety checks.
• Maintaining logs, controlling access, and liaising with police and contractors.
• Ensuring compliance with health and safety policies and emergency procedures.
• Carrying out routine checks and customer service duties at the information desk.

Skills

Good communication skills

Availability for evenings and weekends

Promoting safety and professionalism

Education

Valid SIA License

CCTV License

First Aid qualification

Job description

JOB TITLE: Security Customer Service Officer

Location: Gyle Shopping Centre, Edinburgh

Gyle Shopping Centre is a prestigious retail outlet in Edinburgh, easily accessible from the city centre and surrounding areas. Benefits include free parking, discounted retailer benefits, full uniform with annual refresh, access to Perk box employee scheme, and an Employee Assistance Programme offering 24/7 support. The role involves working 42 hours per week on a 4 on 4 off shift pattern, with paid breaks and 20 days of annual leave including public holidays.

The Security & Customer Service Officers are responsible for ensuring the safety and welfare of visitors, assisting retailers and staff, and maintaining the smooth operation of the Centre through various duties such as monitoring CCTV, operating alarm systems, and conducting patrols.

Main Duties & Responsibilities:

• Handling customer complaints and assisting visitors.
• Attending to first aid incidents and assisting with shoplifters.
• Monitoring parking areas, lost children, and property.
• Responding to emergencies, operating security systems, and conducting safety checks.
• Maintaining logs, controlling access, and liaising with police and contractors.
• Ensuring compliance with health and safety policies and emergency procedures.
• Carrying out routine checks and customer service duties at the information desk.

Person Specification:

• Availability to work evenings and weekends as required.
• Promoting safety and professionalism.
• Valid SIA License; CCTV License and First Aid qualification preferred.
• Good communication skills.

Benefits:

• 24/7 GP access, mental health support, and life event counseling.
• Wellness and legal support, cycle to work scheme.
• Perks at Work app with discounts, resources, and urgent support.

For more information about ABM’s benefits, visit our careers page.

About Us:

ABM is a global leader in facility services, dedicated to creating cleaner, healthier, and more sustainable environments. We serve a variety of industries across the UK, employing over 10,000 team members. We are committed to diversity, inclusion, and supporting armed forces personnel.