Security Controller x3

University of Reading; Reading; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Rotating shift allowance

Job summary

The University of Reading Security Services are seeking a proactive Security Control Room Officer to protect students, staff, visitors and assets. You will work in the Control Room and across the estate, handling incident response, customer service and operational support.

Role requires calm under pressure, confident communication, and making quick decisions to maintain a secure and welcoming campus environment. Permanent, full-time 12‑hour shifts across a three-cycle pattern.

Qualifications

• Experience in control room operations and CCTV monitoring.
• Proven incident reporting experience.
• Customer-focused role experience.
• Willingness to work shifts, including nights.

Responsibilities

• Lead emergency procedures and incident response; assist with evacuations and liaise with emergency services.
• Follow standard operating procedures and support incident management across the estate.
• Complete accurate incident reports via the IRIS system.
• Maintain detailed logs of incidents and follow-up actions; coordinate with security teams.
• Monitor CCTV and security systems in line with University policies; report malfunctions.

Skills

Control room experience

Incident reporting

Customer focus

Willingness to work shifts

Tools

CCTV systems

IRIS reporting system

Access control systems

Job description

credit_card Salary Salary: £26,707 – £33,378 per annumPlus rotating shift allowance & 15.2 hours per month guaranteed contractual overtime

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

The Further Particulars for each job are in PDF format, which can be read by Adobe Acrobat or Acrobat Reader. To download a free version of Acrobat Reader, please click on the link below:

Job details

Salary Salary: £26,707 – £33,378 per annumPlus rotating shift allowance & 15.2 hours per month guaranteed contractual overtime

This role is permanent, full time (12 hour shifts) x 3

Closing date: 23:59 on 11th September 2026

This role is not eligible for Skilled Worker visa sponsorship. The successful candidate(s) will have to ensure that they have the right to work in the UK or be able to secure this through another means without the sponsorship of the University. Further information about sponsorship is available on the UK Visas and Immigration Website .

The University of Reading, Security Services are seeking a professional, proactive, and highly dependable Security Control Room Officer to join our dedicated team. This is a key position responsible for ensuring the safety, security, and wellbeing of students, staff, visitors, and University assets. Working within our Security Control Room and across the University estate, you will play a crucial role in incident response, customer service, and operational support.

About You

You will be someone who remains calm under pressure, communicates confidently, and can make sound decisions in fast‑moving situations. You will also be committed to delivering a high standard of customer care and maintaining a secure and welcoming environment for the University community.

Key Responsibilities

• Play an active role in all emergency procedures, including Terrorism or Other Life‑Threatening Incident Response.
• Follow all standard operating procedures and support effective incident management across the estate.
• Complete accurate incident reports via the IRIS reporting system.
• Maintain a detailed log of incidents requiring follow‑up action, including maintenance issues or complaints.
• Liaise with Police and other emergency services when required.

Control Room Operations

• Operate all Security Control Room systems: telephones, alarm receiving systems, CCTV, mass notification, refuge systems, radio channels, and associated technology.
• Monitor CCTV in accordance with relevant policies, Data Protection, and Freedom of Information legislation.
• Manage access control systems and facilitate approved out‑of‑hours access.
• Report system or service malfunctions in line with the call-out procedure.
• Supervise the shift and support other Control Room staff in the absence of a supervisor.

On Campus Security Duties

• Conduct regular foot and vehicle patrols across the University campus to maintain a safe and secure environment.
• Monitor buildings, grounds, and facilities for suspicious activity, security breaches, and safety hazards.
• Respond promptly to security incidents, alarms, emergencies, and requests for assistance.
• Provide a visible security presence to deter crime, anti-social behaviour, and unauthorised access.
• Assist students, staff, and visitors with enquiries, directions, and welfare concerns.
• Carry out building lock and unlock procedures and ensure security of University property.
• Report and record incidents accurately, completing logs and incident reports as required.
• Support emergency procedures, including evacuations, first aid response, and coordination with emergency services.
• Monitor CCTV and security systems in accordance with University policies.
• Enforce University regulations and contribute to maintaining a safe, welcoming, and inclusive campus environment.

Professional Conduct & Training

• Deliver excellent customer service, ensuring all interactions are polite, professional, and courteous.
• Represent and promote the University Security Service through smart appearance and professional behaviour.
• Undertake mandatory training as required (e.g., SIA, First Aid, assessments, online courses).
• Carry out additional duties appropriate to the level of the role as requested by Security Services Management.

You will have; compulsory

• Control room experience including experience of monitoring CCTV
• Incident reporting experience
• Experience in customer focussed role
• Willingness to work shifts

Julian Ogden, Security Services Deputy Manager, Email; [e-mail]
Colin Stonehouse, Security Supervisor, Email; [e-mail]

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. We are a Disability Confident Employer (Level 2). Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.