Security Control Room Officer — CCTV & Incident Response

University of Reading; Reading; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Rotating shift allowance

Job summary

The University of Reading Security Services are seeking a proactive Security Control Room Officer to protect students, staff, visitors and assets. You will work in the Control Room and across the estate, handling incident response, customer service and operational support.

Role requires calm under pressure, confident communication, and making quick decisions to maintain a secure and welcoming campus environment. Permanent, full-time 12‑hour shifts across a three-cycle pattern.

Qualifications

• Experience in control room operations and CCTV monitoring.
• Proven incident reporting experience.
• Customer-focused role experience.
• Willingness to work shifts, including nights.

Responsibilities

• Lead emergency procedures and incident response; assist with evacuations and liaise with emergency services.
• Follow standard operating procedures and support incident management across the estate.
• Complete accurate incident reports via the IRIS system.
• Maintain detailed logs of incidents and follow-up actions; coordinate with security teams.
• Monitor CCTV and security systems in line with University policies; report malfunctions.

Skills

Control room experience

Incident reporting

Customer focus

Willingness to work shifts

Tools

CCTV systems

IRIS reporting system

Access control systems

Job description

The University of Reading Security Services are seeking a proactive Security Control Room Officer to protect students, staff, visitors and assets. You will work in the Control Room and across the estate, handling incident response, customer service and operational support.

Role requires calm under pressure, confident communication, and making quick decisions to maintain a secure and welcoming campus environment. Permanent, full-time 12‑hour shifts across a three-cycle pattern.