Security Controller (Fixed Term)

Merlin Entertainments Group; Chertsey; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Security Controller to join their team. This vital role involves maintaining safety and security at a popular resort, assisting in emergency management, and ensuring operational readiness of safety systems. The ideal candidate will have experience in public safety and emergency protocols, along with the ability to work under pressure. With a focus on guest experience, you will help train team members and manage incidents effectively. Join this forward-thinking company to contribute to a safe and enjoyable environment for all visitors.

Benefits

Merlin Annual Pass

Merlin Magic Pass

28 days holiday

Company bonus

Private pension scheme

40% discount off LEGO

25% discount in retail shops

Ongoing training and development

Qualifications

• Experience in public safety or emergency management is essential.
• Must possess appropriate SIA licenses.

Responsibilities

• Assist in implementing emergency protocols and monitoring safety systems.
• Support coordination during emergencies and ensure effective communication.

Skills

Public Safety

Emergency Management

Incident Management

Communication Skills

Risk Assessments

Education

SIA License

Tools

CCTV Systems

Fire Alarms

Public Address Systems

Job description

What you'll bring to the team

Security Controller

Location: THORPE PARK Resort, KT16 8PN
Hours: 40 hours per week, evening and weekend work per business needs
Contract: Full Time Fixed Term
Salary: £13.00 per hour

The Security Controller plays a vital supporting role in maintaining a safe and secure environment at the Resort by assisting the Security and Incident Manager in overseeing daily safety operations and emergency response strategies.

Responsibilities:

• Assist the Security and Incident Manager in implementing and monitoring emergency protocols, particularly during evacuations, guest incidents, and crisis management.
• Support the coordination and deployment of resources during emergencies, ensuring rapid response and efficient use of personnel and equipment.
• Monitor the operational readiness of safety systems, including CCTV and public address systems, ensuring they are fully functional during critical situations.
• Oversee the real-time monitoring of incidents, ensuring accurate and timely documentation within incident management systems.
• Assist with implementing safety measures that enhance the guest experience during emergencies, ensuring clear instructions and professional interactions from staff.
• Help train and equip team members to handle guest interactions, ensuring effective communication and maintaining a safe, secure environment for all visitors.

Qualifications & Experience

• The ideal candidate will have experience in public safety, emergency management, or a related field.
• Experience in monitoring safety systems (e.g., CCTV, fire alarms, and public address systems) and providing operational support during emergency responses.
• Experience in incident management, reporting, and coordination across teams is essential, as is the ability to work under pressure and handle multiple tasks during high-stress situations.
• Familiarity with emergency protocols, risk assessments, and compliance with safety regulations will be critical in ensuring that the Resort’s safety standards are consistently maintained.
• Must have appropriate SIA licenses.

Benefits

• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service.
• 28 days holiday (including bank holidays).
• Company bonus.
• Private pension scheme.
• 40% discount online off LEGO.
• 25% discount in our on-site retail shops and restaurants.
• Ongoing training and development opportunities.
• Plus, many more…

If you have any questions or if you require any assistance because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.00/Hr.