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Security Control Room/Response Officer

Amberstone Security

Gateshead

On-site

GBP 25,000 - 30,000

Full time

15 days ago

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Job summary

Amberstone Security is seeking a Security Control Room/Response Officer to join their team in Gateshead. This role involves operational monitoring, security patrols, and ensuring a safe environment for clients using advanced technologies and comprehensive strategies. The ideal candidate will have the necessary SIA licensing, strong communication skills, and a commitment to maintaining safety standards. Full training will be provided for successful applicants.

Benefits

SIA Licence Renewal

Auto enrolment pension scheme

Investment into training

Perkbox incentive scheme

Company uniform provided

Progression opportunities

WageStream for early wage access

Qualifications

Valid SIA licence required.
Experience in retail security is advantageous but not essential.
Training provided for new hires.

Responsibilities

Acting as primary communication for security operations.
Monitoring CCTV systems and managing alarm responses.
Conducting high visibility security patrols.

Skills

Good IT skills

Education

A good standard of general education

SIA CCTV Licence

SIA Security Licence

Full UK car driving licence

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This range is provided by Amberstone Security. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Overall purpose:

ASEL Ltd provides integrated security solutions through the provision of technology products and human security resources. Our security solutions bridge the gap through the provision of risk based integrated security solutions, deployed through our unique ASEL Ltd Risk Modelling tool. Products combine to provide a best return on investment made by our varied client base, with ASEL Ltd sharing strategic best practice wherever possible to the benefit of all clients, reducing risk and costs wherever possible. ASEL Ltd security solutions provide a best return on investment when integrated together.

Intelligence & Deployment - ‘Turning data into intelligence-based business action’.

Intelligence and deployment are two key elements which underpin the operational delivery of the ASEL Ltd risk Model (ARM). As a CIC Tactical Co-ordinator you will be at the cutting edge of UK business crime reduction and intelligence crime strategy. You will be a critical part of the most effective private Command and Intelligence Centre in the UK supporting our 'single, centralised' international Command and Intelligence Centre forming a stable platform for all customer security operations - increasing safety, reducing crime and reducing costs for all of our subscribers. Powered by the latest AI driven data technologies.

Shifts: 4 on 4 off, 12hrs shifts, mixture of days and night depending on operational needs, working 7 - 7

Main duties / key responsibilities:

Acting as the first line of inbound and outbound communication for ASEL Risk and Intelligence

operations 24 hours per day, 7 days per week.

Tactical coordination and despatch of alarm response drivers and other assets when required

following alarm activation and recording all detail on the ARK software.

Scheduling Security Officers and managing lone workers based on available data and risk.
Monitoring and proactively operating CCTV systems and responding to risks as per assignment

instructions.

High visibility security patrols on foot and in a vehicle - reporting and dealing with any issues that

may arise

Client opens up/lock down
Providing remote access control for ASEL customers
Controlling and issuing keys - Key holding
Maintaining CIC administration processes and data processing activity including identification of risk

and mitigation strategies

Provide radio communication leadership across multiple national clients and ASEL security assets
Support a culture of continuous improvement and quality management
Utilisation of cutting-edge modern technology such as drones - training will be provided
Internal and external online incident reporting

Education / Qualifications / Training required:

Essential:

SIA CCTV Licence
SIA Security Licence
A good standard of general education is required to fulfil the requirements of the role
Full UK car driving licence.

Desirable:

A higher education qualification in an analytical field.
Leadership and management qualification.

Previous work experience required:

Essential:

Good IT skills Word, Outlook, Excel,
Can understand and apply process methodologies.

Desirable:

A demonstrable ability to constantly improve systems, process’ and results.

Additional information:

The job holder is likely to have to visit other Companies and so should be personally well presented and give a good impression of the Company to others.
Training opportunities will be available to those who wish to progress their professional development.

Working relationships:

Internal: This role reports into the Command and Intelligence Centre Manager but will work collaboratively across all departments to deliver critical operational outputs and provide a stable platform for the wider risk and intelligence operation. External: This role will be a critical friend to ASEL Ltd customers and security assets. Sound relationships will be fostered with all CIC supported customers and wider stakeholders. The role will also involve liaising with UK Police forces and external business crime reduction partnership operations on a national basis.

Required Experience And Qualification

You must have a valid SIA licence to apply for this role. Previous experience of working in a Retail Security Role is an advantage but not essential as full training will be given.

Benefits of working with ASEL

SIA Licence Renewal
Auto enrolment pension scheme
Investment into training
Perkbox incentive scheme which includes discounts and an employee assistance programme
Company uniform provided

Applicants must be able to provide a full 5-year checkable work or back to school history. Should you be selected to attend an interview, please ensure you bring your right to work documents and a recent proof of address.

You must have a current SIA Guarding or SIA Door Supervisor licence to apply for this role

Due to the large number of applicants that we receive if you have not been contacted within 14 days of your application please assume that you have been unsuccessful

Equality & Diversity

ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities.

ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.

Responsibilities & Requirements

Job descriptions should be reviewed on a regular basis. Any changes should be made and agreed between you and your manager.

The above information is not exhaustive, and you are required to undertake such duties as may reasonably be required within the scope of the position and your capabilities.

All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position.

Benefits:

Perkbox recognition - rewards and discount platform
Apprenticeship
Employee of the month scheme £50
110% Club of outstanding performers who can receive large prizes and monetary rewards
WageStream - a flexible wage application whereby you can pull your wages out sooner than payday
EAP - Employee Assistance Programme
Progression opportunities within the company
Ongoing training

Seniority level