Security Control Room Operator

Britsafe Limited; York; On-site; Full time

Job summary

Britsafe Limited, a leading security company, is looking for a dedicated Control Room Operator in York. In this role, you will ensure the safety of client premises by monitoring staff activities and responding to alarms. The position requires flexibility to work varied shifts, great communication skills, and a strong attention to detail.

Qualifications

• Prior experience as a Control Room Operator or in a similar role preferred.
• Excellent communication skills, both written and verbal.
• Ability to remain calm and make quick decisions in high-pressure situations.

Responsibilities

• Monitor staff attendance on site and discuss welfare issues.
• Respond to alarms and escalate staff performance concerns.
• Coordinate with security personnel for swift responses.

Skills

Communication

Multitasking

Attention to Detail

Job description

Shift Times:

The shift pattern would require you to work days and nights and two out every five weekends. The average shift pattern is 33.6 hours a week, although this can be topped up by covering your colleagues holidays.

The shift times are:
Day shift - 08:00 – 16:00

Mid shift – 16:00 – 00:00

Late Shift – 00:00- 08:00

At weekends we work 24 hours a day, so either 08:00 to 20:00 or 20:00 to 08:00

Pay Details:

£18.66 per hour, average weekly hours 32 giving a weekly pay of no less than £597.12

Location:

The role is based in York.

Control Room Operator - Britsafe Limited

Britsafe Limited, a leading security company, is seeking a Control Room Operator to join our Security department. As a Control Room Operator, you will play a crucial role in ensuring the safety and security of our clients' premises.

Responsibilities:

• Monitoring staff attendance on site.

• Discussing welfare issues with site-based staff to ensure safe working practices are maintained.

• Calling staff to deal with any shortfalls in manning, arranging cover if any staff call in sick or fail to attend.

• Escalating concerns about staff performance to their managers.

• Respond to alarms and incidents, and take appropriate action

• Coordinate with security personnel on the ground to ensure a swift response to any security breaches.

• Maintain accurate records of incidents and actions taken.

• Communicate effectively with clients, colleagues, and emergency services.

If you are a dedicated and vigilant individual with a passion for security, we invite you to join our team at Britsafe Limited. Apply now to be considered for this exciting opportunity!

• Prior experience as a Control Room Operator or in a similar role is preferred.

• Excellent communication skills, both written and verbal.

• Ability to remain calm and make quick decisions in high-pressure situations.

• Strong attention to detail and ability to multitask.

• Flexibility to work in shifts, including nights, weekends, and holidays.

• Great phone manner and ability to strike up good relationships with site-based staff over the phone