Security & Cleaning Operations Manager

ZipRecruiter; Cardiff; On-site; GBP 45,000; Full time

Job summary

Join a leading recruitment organization as a Security and Cleaning Operations Manager, driving service excellence across South Wales. This hands-on role requires leadership in managing multi-site teams, ensuring compliance with industry standards, and building strong client relationships. With numerous perks including health benefits, annual leave, and exclusive event access, this is a fantastic opportunity to enhance your career in a dynamic environment.

Benefits

Medical Cash Plan for healthcare expenses

Tree planting for every new team member

Access to Corporate Boxes at Wembley and Principality Stadium

Discounted wellbeing therapies and treatments

Annual Group Ball celebrations

33 Days Annual Leave with additional days for service

Exclusive discounts on brands and gym memberships

24/7 counselling and Employee Assistance Program

Qualifications

• Proven experience managing security and cleaning services across sites.
• SIA license holder with knowledge of ACS requirements.
• Full UK driving license and flexibility to travel across South Wales.

Responsibilities

• Lead and support supervisors across multiple locations.
• Monitor workforce scheduling, audits, and compliance.
• Manage recruitment, onboarding, training, and performance.

Skills

Leadership

Interpersonal Skills

Communication

Organizational Skills

Resilience

Solutions-focused approach

Education

IOSH Managing Safely or equivalent H&S qualification

Tools

Guardhouse/Guardman software

Job description

Job Description

Security and Cleaning Operations Manager

Cardiff (multi-site South Wales travel)

Permanent | £45,000 per annum

Bridgestone Group- part of Bright Group International- is a sector specialist recruitment business with a foundation built on exceptional industry knowledge, an extensive professional network, and a passion for connecting high-calibre construction professionals with leading contractors across the built environment.

We are currently recruiting for a Security and Cleaning Operations Manager to join us at Bridgestone, an exciting opportunity for an operational leader with a strong track record in managing multi-site teams across both service lines to play a key role in the successful delivery of security and cleaning services across South Wales.

The Role

This is a hands-on, people-focused role, ideally suited to someone who thrives in a dynamic, multi-site environment. You will be responsible for leading a team of site-based supervisors, ensuring consistently high service standards are delivered in line with client expectations, contractual KPIs and industry regulations.

Key Responsibilities

• Lead and support supervisors across multiple client locations, ensuring service quality and staff performance.
• Monitor and manage workforce scheduling, absence, and leave records, using Guardman software.
• Carry out daily audits to ensure site cleanliness, safety, and security compliance.
• Maintain SIA licensing compliance, ACS accreditation, and prepare for industry inspections.
• Oversee recruitment, onboarding, training and ongoing performance management.
• Monitor stock levels and equipment usage for cost efficiency.
• Build strong client relationships and act swiftly to resolve operational issues.
• Produce regular operational performance reports for senior stakeholders.

What We’re Looking For

• Proven experience managing both security and cleaning services across commercial or industrial sites.
• A proactive leader with strong interpersonal and communication skills.
• Confident using security workforce management software (ideally Guardhouse/Guardman).
• SIA licence holder with in-depth knowledge of ACS requirements.
• Full UK driving licence and flexibility to travel across South Wales.
• Organised, resilient, and solutions-focused.

Desirable

• IOSH Managing Safely or equivalent H&S qualification.
• Experience tendering or onboarding new client contracts.
• Familiarity with ISO standards and external audits.

The Bridgestone Benefits

• With our Medical Cash Plan, you can claim back on everyday healthcare expenses, including optical, dental, and chiropractic care—ensuring your wellbeing is always a top priority.
• Join us in our mission to make a positive impact – we plant a tree for every new team member. Welcome to EmployTREE!
• Enjoy Corporate Boxes at Wembley and Principality Stadium, giving you access to exclusive events and unforgettable experiences at two of the world’s most iconic venues
• Benefit from discounted wellbeing, alternative therapies, and treatments—enjoy reduced rates on services that support your physical and mental health
• Join us in celebrating our annual achievements at the Group Ball, hosted at a secret UK location for a night of celebrations
• 33 Days Annual Leave- Length of service scheme-Earn extra days annual leave for length of service/ awards & recognition
• Enjoy exclusive discounts on high street brands and gym memberships—helping you save on everyday purchases while staying active and health
• Access 24/7 counselling, advice, and Employee Assistance Program (EAP) services—providing round-the-clock support whenever you need it

Bridgestone is part of Bright Group International (BGI) are parent brand for a number of global talent & technology companies, serving a varied group of customers from Waste & Recycling to Artificial Intelligence. As an international multi-brand group, we build careers, futures, and business communities where , innovation, and growth are at the heart of everything.