Security and Incident Management Officer

CDW; Rugby; On-site; GBP 21,000 - 32,000; Full time

Job summary

CDW is seeking a highly professional officer to join a growing team, protecting a secure facility, assets and personnel. The SIMO will maintain high visibility, perform CCTV monitoring, incident management and liaison with keyholders to ensure rapid responses.

The role includes visitor reception, gatehouse duties, and security for the National Distribution Center, with some off-hours control room duties and strong emphasis on safety and professional conduct.

Qualifications

• Experience in a customer facing reception/security role.
• Gatehouse duties experience.
• Experience working various shift patterns.
• Lone working experience.
• Knowledge of various security setups.
• CCTV monitoring and investigation experience.
• SIA licensed.
• SC cleared.
• Experience maintaining logs.
• Computer/IT literate.
• Professional, positive attitude towards staff and visitors.
• Smart, presentable with strong communication.

Responsibilities

• Provide high visibility security for the CDW National Distribution Center (NDC).
• Perform security duties during business hours and some people-facing tasks.
• Monitor CCTV and investigate security events across multiple sites.
• Respond to alarm activations and coordinate with third party key holders.
• Liaise with police when required and manage incident flow.
• Manage access, ID checks, and visitor reception when needed.
• Record and maintain security logs and documentation.
• Support incident management including security, fire and facilities.
• Coordinate with on-site leadership and NDC teams on deliveries and collections.
• Carry out regular external patrols and maintain a safe environment.

Skills

Customer facing

CCTV monitoring

Gatehouse duties

Communication skills

Team player / independent work

Education

SIA license

SC clearance

Tools

Alarm systems

Access control

CCTV software

IT literacy

Job description

JOB SUMMARY

We are looking for a highly professional officer to be a part of a growing team, helping to protect our secure facility, assets and personnel. The SIMO will maintain a high visibility presence and prevent illegal or inappropriate actions, protecting CDW’s property and staff by maintaining a safe and secure environment, and upholding the CDW Way.

To essentially provide physical security for the CDW National Distribution center (NDC), with some people-facing duties during business hours and CCTV monitoring for multiple CDW sites.

This role will include various ‘incident management’ responsibilities, working closely with third party key holding and monitoring partners to ensure alarm activations are responded to quickly, investigated and appropriate actions are taken, including liaising with the police if the need arises.

What you will do

• Some Security and Visitor Reception duties during business hours
• Searches of individuals entering/exiting the operational area
• Observe and report any suspicious activities
• Assess risk of theft and feedback to leadership
• Booking in and out of delivery vehicles
• Liaising with NDC teams regarding collections and deliveries
• Control room duties out of hours
• CCTV monitoring and investigation
• Alarm, access and detection system monitoring
• Regular external Patrols of the NDC
• Maintaining Security documents
• Follow all security procedures
• Liaising with keyholders and monitoring providers
• Incident management (including Security, fire & facilities)
• Provide feedback to onsite leadership about security and facilities
• ID checks on all visitors
• Administer First aid where required

What we expect of you

• Experience in a customer facing reception/security role
• Gatehouse duties experience
• Experience working various shift patterns
• Lone working experience
• Knowledge of various security setups
• CCTV monitoring and investigation experience
• SIA licensed
• SC cleared
• Experience in maintaining various logs
• Computer/IT literate
• Must be able to maintain a professional, positive attitude towards all staff, contractors and visitors
• Smart and presentable
• Articulate, with excellent written and verbal communication skills
• Calm and confident under pressure
• Strong time management skills
• Highly vigilant and assertive
• Able to multitask
• Capable of following complex instructions
• Willing to cover additional shifts where required
• Able to work as part of a team, but very often independently
• Integrity, honesty and professionalism
• Thorough, with good attention to detail
• Alertness, observant and diligent
• Knows how to lead and follow depending on situation
• Passionate about the security and safety of people and property.

AI and Innovation

CDW is committed to being an AI‑fluent organization. We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever‑evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision‑making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

At CDW, we make technology work so people can do great things. We are a leading multi‑brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. Our coworkers across the globe are working together to bring technology to life for our customers by solving complicated IT business challenges, providing outstanding service, and orchestrating the technology landscape to optimize our customers’ performance.