Configuration Supervisor

CDW; Rugby; On-site; GBP 32,000 - 42,000; Full time

Job summary

CDW is seeking a Configuration Supervisor to lead a late shift in Rugby. You will manage daily operations, ensure safety, and drive efficiency while coaching a team and coordinating with other departments.

No technical configuration is required, but interest in technology and a proactive mindset are valuable. You will work onsite, Mon–Fri, 13:45–22:15, with focus on process improvement, KPI delivery, and a one-team ethos.

Qualifications

• 3 years’ leadership or management experience within supply chain or operational environments.
• Strong people management and leadership skills.
• Proven ability to organise, prioritise, and manage time effectively.
• Collaborative, team-focused mindset with good communication.
• Experience using WMS and MS Office tools.

Responsibilities

• Lead daily shift operations to safely achieve productivity, quality, and service targets.
• Coach and develop direct reports through feedback and performance management.
• Analyse operational data and KPIs to drive continuous improvement.
• Promote health, safety and a positive team culture at all times.

Skills

Leadership & people management

Communication skills

Time management

Team collaboration

Microsoft O365

Warehouse Management Systems

Analytical mindset

Lean/Six Sigma knowledge

Education

A-Level / GCSE or equivalent

ITIL v4 (desirable)

Lean Six Sigma (desirable)

IOSH (desirable)

5S Working Practices (desirable)

Tools

Warehouse Management System (WMS)

Microsoft 365

Job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Configuration Supervisor is responsible for leading the day-to-day operations of a designated shift within the Configuration department. The CDW Configuration team is responsible for taking a customer device and providing services that ensure that device is plug and play ready, from Asset tagging and Enrolment of laptops, Retail store configuration through to full datacentre deployments. The role ensures sufficient resourcing and capability to consistently deliver daily KPIs and SLAs to the required quality standards. This is achieved through proactive operational leadership, effective people management, and strong collaboration across departments to promote a one-team ethos. While no technical configuration experience is necessary, a passion and interest in technology and a willingness to learn is a key advantage.

Location Rugby, CV23 0WB Shift Pattern Late Shift - 13:45 to 22:15 (Onsite, Mon to Fri) - No Remote/No hybrid working

Success measures

• Effective resourcing and bandwidth management, with a strong and sustainable talent pipeline
• Proactive leadership that educates, coaches, and drives a continuous reduction in errors
• Engaged, motivated teams aligned to shared values: Teamwork, Health & Safety, Quality, and Productivity
• Strong problem-solving capability, applying Lean/continuous improvement methodologies
• Effective delegation, empowering team members to take ownership and accountability
• Clear, confident written and verbal communication with stakeholders at all levels

What you will do

• Operational Leadership Organise and lead daily shift operations to safely achieve productivity, quality, and service targets Set clear daily direction and priorities for the team Maintain internal and external service levels Work collaboratively with other supervisors and departments to resolve issues and improve workflows
• People Management & Development Lead, coach, and develop direct reports through regular feedback, mentoring, and performance management Build bench strength through effective succession planning and talent development Conduct appraisals, return-to-work meetings, and payroll-related activities Support recruitment and onboarding of new team members Manage investigations and disciplinary processes (conduct, capability, and absence – excluding dismissal)
• Performance & Continuous Improvement Collect, analyse, and report operational data and KPIs Identify trends, risks, and opportunities for improvement Champion continuous improvement and process review using effective root cause analysis Drive accuracy, waste reduction, and efficiency improvements
• Health, Safety & Culture Champion safe working practices and full compliance with Health & Safety standards Lead by example, promoting professional behaviours and company values Create and sustain a positive working culture focused on teamwork, quality, productivity, and accountability

What we expect of you

• 3 years’ leadership or management experience within supply chain, warehouse, or operational environments
• Strong people management and leadership skills
• Proven ability to organise, prioritise, and manage time effectively
• Confident self-starter with a collaborative, team-focused mindset
• Proficient in Microsoft O365
• Strong written and verbal communication skills
• Experience using Warehouse Management Systems (WMS)
• Desirable Experience Technical or configuration background
• Experience applying Lean, Six Sigma, and continuous improvement methodologies

Qualifications

• A-Level / GCSE (or equivalent)
• ITIL V4 (desirable)
• Lean Six Sigma (desirable)
• IOSH (desirable)
• 5S Working Practices (desirable)

CDW is committed to being an AI-fluent organization As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don’t need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

At CDW, we make technology work so people can do great things. We are a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. Our coworkers across the globe are working together to bring technology to life for our customers by solving complicated IT business challenges, providing outstanding service, and orchestrating the technology landscape to optimize your customers’ performance.