Security and Incident Management Officer

CDW UK; Rugby; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology firm in Rugby is seeking a dedicated Security and Incident Management Officer. In this role, you will ensure the safety of personnel and property, provide physical security, and manage incident responses. A professional attitude and excellent communication skills are essential. Previous security experience is a plus, and candidates will undergo background checks.

Qualifications

• Experience in a customer-facing reception/security role.
• Calm and confident under pressure.
• Computer/IT literate.

Responsibilities

• Maintain a strong visible presence on-site to deter unlawful activities.
• Oversight of security procedures and incident management.
• CCTV monitoring and support for alarm response.

Skills

Strong communication skills

Vigilance

Time management

Ability to multitask

Job description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

We are seeking a highly professional and dedicated Security and Incident Management Officer (SIMO) to join our expanding team, playing a vital role in safeguarding our secure facility, assets, and personnel.

The SIMO will maintain a strong visible presence on-site, acting as a deterrent to unlawful or inappropriate activity while ensuring the safety of CDW’s people and property. The successful candidate will actively uphold CDW’s values and commitment to a secure working environment—the CDW Way.

This role primarily involves providing physical security at the CDW UK Logistics and Technology Centre (LTC). Key responsibilities will include front-facing engagement during business hours, as well as remote CCTV monitoring for multiple CDW sites. The SIMO will also support incident management, including alarm response in coordination with our Global Security Operations Centre (GSOC), key holding duties, and escalation procedures—ensuring timely investigations and communication with emergency services when required.

• Some Security and Visitor Reception duties during business hours
• Searches of individuals entering/exiting the operational area
• Observe and report any suspicious activities
• Assess risk of theft and feedback to leadership
• Booking in and out of delivery vehicles
• Liaising with LTC teams regarding collections and deliveries
• Control room duties out of hours
• CCTV monitoring and investigation
• Alarm, access and detection system monitoring
• Regular external Patrols of the LTC
• Maintaining Security documents
• Follow all security procedures
• Liaising with some keyholders and GSOC monitoring
• Incident management (including Security, fire & facilities)
• Provide feedback to onsite leadership about security and facilities
• ID checks on all visitors
• Administer First aid where required

The successful candidate will be subject to the following security checks due to the nature of the customers we serve:

• DBS – Criminal records check
• BPSS – Baseline personnel security standard
• NSV – National security vetting

Any of the below would be an advantage but not essential

• Experience in a customer facing reception/security role
• Gatehouse duties experience
• Experience working various shift patterns
• Lone working/ Team working experience
• Knowledge of various security setups
• CCTV monitoring and investigation experience
• SIA licensed
• SC cleared
• Experience in maintaining various logs

Attributes

• Computer/IT literate
• Must be able to maintain a professional, positive attitude towards all staff, contractors and visitors
• Smart and presentable
• Articulate, with excellent written and verbal communication skills
• Calm and confident under pressure
• Strong time management skills
• Highly vigilant and assertive
• Able to multitask
• Capable of following complex instructions
• Willing to cover additional shifts where required
• Able to work as part of a team and also independently
• Integrity, honesty and professionalism
• Thorough, with good attention to detail
• Alertness, observant and diligent
• Knows how to lead and follow depending on situation
• Passionate about the security and safety of people and property

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.