Security Analyst – 10986SJR

Proactive.IT Appointments Limited; Reading; On-site; GBP 40,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Security Analyst in Reading, where your expertise in IT support and security will be pivotal. This role emphasizes maintaining client infrastructure stability and security, delivering exceptional 2nd line support, and leading security initiatives. You will play a crucial role in monitoring IT security systems, managing incidents, and ensuring compliance with industry standards. This is an exciting opportunity to contribute to a trusted service provider while enhancing your skills in a collaborative environment focused on security best practices.

Qualifications

• 5+ years in IT support focusing on desktop, networking, and server.
• Strong grasp of ITIL and security technologies is essential.

Responsibilities

• Manage and resolve 2nd line incidents and requests via the Service Desk.
• Lead small teams on security-related tasks ensuring compliance.

Skills

IT Support

ITIL

Communication Skills

Microsoft Technologies

VMware

Cloud Technologies

WAN/LAN

PC Hardware

Firewall Knowledge

EDR (CrowdStrike preferred)

Education

SC-200 Certification

CCFA Certification

AZ-500 Certification

CEH Certification

CISA Certification

Security+ Certification

Job description

10986SJR
£35k – 45k per year

Security Analyst – Permanent – Reading

£40,000 – £45,000 pa
3 Days a week on site

Our client, one of the UK’s most established and trusted service providers, is looking to appoint a 2nd Line Service Desk Analyst – Security Lead, based at their Reading office.

This position focuses on maintaining the stability and security of client infrastructure and applications. You will deliver 2nd line technical support to users across all organisations covered by the Managed Service Contract, with a particular emphasis on IT security best practices and incident response.

Security Analyst Responsibilities:

• Manage and resolve 2nd line incidents and requests via the Service Desk within SLA targets.
• Provide strong customer service to internal and external users.
• Monitor and support IT security systems, escalating issues as needed.
• Lead small teams on security-related tasks and ensure compliance with security standards.
• Maintain and update documentation, asset records, and the knowledge base.
• Support hardware/software installation, troubleshooting, and maintenance.
• Perform system backups, recovery, and manage user access rights.
• Contribute to security patching, audits, and compliance (ISO, Cyber Essentials).
• Review and enhance service desk security processes.
• Follow business continuity, disaster recovery, and security policies.

Security Analyst Skills Required:

• 5+ years in IT support (desktop, networking, server, applications)
• Solid grasp of ITIL and general security technologies
• Strong communication and prioritization skills
• Experience with Microsoft, VMware, Cloud, WAN/LAN, and PC hardware
• Knowledge of firewall, AV, patching, EDR (CrowdStrike preferred)
• Familiar with IT operations and security impact on business
• Working towards or certified in SC-200, CCFA, AZ-500, CEH, CISA, or Security+

Due to the volume of applications received, it will not be possible to respond to all applications. Only suitable candidates will be contacted for an interview.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organization.

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, available at http://proactive.it/privacy-notice/.