Security Advisor II, Falcon Complete (Remote)

CrowdStrike Holdings, Inc.; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

CrowdStrike, a leader in cybersecurity, is seeking a Security Advisor II for the Falcon Complete team, focusing on customer health and security posture. The role involves advising customers, troubleshooting issues, and aligning their environments with best practices. Ideal candidates will have 1+ years in cybersecurity and strong communication skills, with a commitment to customer satisfaction in a flexible remote setting.

Benefits

Remote-friendly and flexible work culture

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Professional development opportunities

Qualifications

• 1+ years in a cybersecurity-focused role required.
• Excellent customer-facing communication skills including verbal and written.
• Adept in Windows, Linux, and MAC operating systems.

Responsibilities

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
• Provide Falcon Complete customers with security recommendations.
• Develop and provide customers with service reports as requested.

Skills

Customer empathy

Communication skills

Threat detection

Incident response

Analytical skills

Education

Bachelor's degree in Technology and/or Cybersecurity

Job description

Security Advisor II, Falcon Complete (Remote) page is loaded

Security Advisor II, Falcon Complete (Remote)

Apply locations United Kingdom - Remote time type Full time posted on Posted 2 Days Ago job requisition id R23539

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The Falcon Complete Security Advisor works within a team of advisors focused on overall health and security posture of all Falcon Complete customers. The ideal candidate will demonstrate a combination of technical, security, and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. Under the direction of leadership, this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.

What You'll Do:

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.

• Provide Falcon Complete customers with recommendations that align to improved security.

• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.

• Contact customers directly upon identification of misalignment with Falcon Complete standards.

• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.

• Develop and provide customers with service reports and stats as requested.

• Partner with internal teams to ensure customer satisfaction.

• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

What You'll Need:

• 1+ years in Cybersecurity focused role.

• Customer empathy and ability to guide customers towards desired outcome.

• Excellent customer-facing communication skills including verbal and written.

• Partner with CrowdStrike teams to troubleshoot and resolve customer issues.

• Adept in Windows, Linux, and MAC operating systems.

• Experience or demonstrated knowledge of threat detection and incident response.

• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.

Bonus Points:

• Incident Management and CSIRT operation

• Change Management

• Malicious Code: Detection and Response

• Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).

• Intrusion Detection and Response

• Experience working with complex, sophisticated clients

• Strong analytical capabilities and a desire to learn new things

• Able to work across multiple teams to resolve customer issues and requests

• Demonstrated experience as a security advisor or consultant

• Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus.

#LI-JP1

#LI-Remote

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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About Us

CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware.

There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.