Security Administrator

TN United Kingdom; United Kingdom; On-site; GBP 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a Managed Service Security Administrator to assist customers with data protection tasks. In this role, you'll manage policies, perform health checks, and engage with customers to troubleshoot issues. You'll also collaborate with cross-functional teams to ensure a secure and stable infrastructure. If you're proactive and enjoy problem-solving in a dynamic environment, this is the perfect opportunity for you to make a significant impact while working with cutting-edge technology.

Qualifications

• 5+ years in customer technical support in SaaS or Cloud environments.
• Proficient in Windows, OSX, and Linux system administration.

Responsibilities

• Manage policies, perform health checks, and consult on use cases.
• Engage with customers to troubleshoot issues and gather artifacts.

Skills

Customer Technical Support

Problem Solving

Time Management

Communication Skills

Education

Bachelor's Degree in Computer Science

Equivalent Experience

Tools

Digital Guardian Solutions

VMware/HyperV

Microsoft Dynamics 365

MSI and Shell Scripting

Job description

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Problem Solvers. Proactive Protectors. Relentless Allies.

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The Managed Service Security Administrator’s primary responsibilities focus on assisting Managed Service Customers with data protection tasks. This includes policy/rule management, agent configurations, and health checks. The administrator joins regular customer calls with Customer Success Managers and Security Analysts to answer questions and guide customers.

WHAT YOU'LL DO

1. Manage policies and rules, configure consoles, perform health checks, upgrade policies, monitor solution health, and consult on use cases.
2. Handle customer cases with timely responses, updates, escalations, and documentation to meet service level objectives.
3. Make configuration changes to MSP systems as needed.
4. Engage with customers to troubleshoot issues and gather artifacts for diagnosis.
5. Coordinate with customers to resolve cases effectively and promptly.
6. Participate in training to stay current with product features, configuration, and operation.
7. Perform reporting tasks such as archive recovery, data export, customer reports, and setup of integrations.
8. Follow change management processes, documenting actions, statuses, and results.
9. Monitor system health metrics proactively, including resource utilization and job statuses.
10. Collaborate with cross-functional teams to ensure a secure, stable, and supportable infrastructure.

QUALIFICATIONS

1. 5+ years of customer technical support experience in SaaS, Cloud, or managed services environments.
2. 2+ years managing Digital Guardian solutions, policies, and rules.
3. Bachelor’s degree in computer science, information systems, or related field, or equivalent experience.
4. Fluent with Linux, OSX, and Windows platforms.
5. Familiar with VMware/HyperV virtualization for environment setup and management.
6. Knowledge of scripting languages like PowerShell, VBS, or batch scripts.
7. Proficient in Windows, OSX, and Linux system administration and troubleshooting.
8. Strong prioritization, time management, and problem-solving skills.
9. Experience with MSI and shell scripting for Linux and OSX.
10. Basic understanding of MSSQL, database concepts, and backup/recovery methods.
11. Experience with Microsoft Dynamics 365 or similar case management tools.
12. Excellent communication and customer expectation management skills.
13. Familiar with remote meeting tools for customer interaction.