Secure Support Engineer

Pa Consulting; Watford; On-site; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Private healthcare

25 days annual leave + 0.5 day off at

Pension scheme

Community involvement

Annual performance-based bonus

Tax-efficient benefits

Job summary

PA Consulting is seeking a customer-focused IT Support professional to assist UK users outside London. You will handle ticketed requests, contribute to secure IT operations, and help manage Windows/Azure environments including Azure Virtual Desktops.

You will work within a team to ensure availability and security across critical systems, with on-site work five days per week and occasional travel. The role emphasizes data management, concise reporting, and collaboration across departments to

Qualifications

• Experience in a customer-facing IT support role handling support tickets.
• Knowledge of Windows operating systems, Azure, Office 365 and Intune.
• Preferably experience managing platforms within Azure, specifically Azure Virtual Desktops.
• A keen eye for detail with the ability to follow and produce clear, concise documentation.
• Ability to communicate at all levels of an organisation and work well in a team.

Responsibilities

• Be the first point of contact for users in a secure environment and handle escalation as needed.
• Provide technical support and input to team projects.
• Create clear reports to demonstrate usage of environments.
• Follow strict data management processes.
• Support business-critical systems.
• On-site availability 5 days a week, with some travel to other offices.

Skills

Customer facing IT support

Windows OS

Azure

Office 365

Intune

Azure Virtual Desktops

Tools

Azure Virtual Desktops

Office 365

Intune

Job description

Job Description

This is an interesting and varied role where you will be responsible for support our UK users based outside of London. The role will allow you to develop your skills in areas such as excellent customer services, automation, problem-solving skills and secure IT support.

The successful candidate will work within a wider team to maintain a strong security stance, following strict processes and support to ensure the integrity of all IT services. Confident in deploying and operating a variety of systems to ensure that all environments are available, secure and operating as expected.

Key responsibilities include:

• Being the first point of contact for users in a secure environment, dealing with a variety of requests that may need to be escalated
• Providing technical support/input to team projects
• Creating clear and concise reports to demonstrate the usage of our environments
• Following strict process on data management
• Supporting business critical systems
• Availability on-site 5 days a week, with some travel to other offices

Qualifications

• Experience working in a customer facing IT support role, handling support tickets and interacting with colleagues of varying seniority and IT proficiency levels.
• Knowledge of Windows Operating systems, Azure, Office 365 and Intune.
• Preferably experience managing platforms within Azure, specifically Azure Virtual Desktops.
• A keen eye for detail with the ability to follow and produce clear, concise documentation.
• Ability to communicate at all levels of an organisation with the ability to work effectively as part of a team

ESSENTIAL REQUIREMENT:

Candidates must possess UK single-nationality and have resided in the UK for a minimum of 5 years to obtain the security clearance level needed for this role. Candidates without this cannot be considered.

Additional Information

Life At PA encompasses our peoples’ experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self.

Find out more about Life at PA here.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• Tax efficient benefits (cycle to work, give as you earn)

We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on [e-mail]