Sector Supervisor

ISS Facility Services; Coleshill Heath; On-site; GBP 28,000 - 34,000; Full time

Job summary

ISS Facility Services in the United Kingdom is seeking an experienced Sector Supervisor to lead frontline cleaning teams and ensure delivery of high-quality services across a designated area. This INTERNAL ONLY role focuses on coordinating planned and reactive cleaning, managing resources, and developing staff while maintaining high customer service standards.

The role emphasizes compliance with Health & Safety, operational standards, and strong stakeholder engagement, with a focus on

Qualifications

• Minimum of one year's experience in a supervisory or management role within cleaning, facilities management, soft services, or a similar environment.
• Experience leading and supporting frontline operational teams.
• Excellent communication and interpersonal skills.
• Ability to prioritise workloads and manage multiple tasks effectively.
• Problem-solving and decision-making skills.
• Flexible, adaptable, and proactive approach to work.
• Ability to build effective working relationships with colleagues and stakeholders at all levels.
• Good understanding of service delivery standards and operational compliance requirements.

Responsibilities

• Supervise and support frontline cleaning teams to ensure high standards of service delivery.
• Manage day-to-day operational activities across a designated area.
• Complete regular site inspections and quality checks to maintain service standards.
• Respond to reactive and emergency cleaning requests as required.
• Coordinate periodic cleaning activities, including deep cleaning and carpet cleaning programmes.
• Ensure compliance with Health & Safety, security procedures, company policies, and operational standards.
• Monitor staffing levels, attendance, and absence reporting.
• Manage consumable stock levels and ensure materials are available across all sites.
• Ensure cleaning stores and equipment areas remain organised and compliant.
• Build and maintain positive relationships with customers, colleagues, and stakeholders.
• Promote employee engagement, motivation, and high team morale.
• Ensure service delivery meets agreed performance standards and contractual requirements.
• Provide leadership, coaching, and performance support to frontline employees.

Skills

Supervisory experience

Communication skills

Prioritisation

Problem-solving

Adaptable

Job description

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time. We are looking for an experienced and proactive Sector Supervisor to lead frontline cleaning teams and ensure the consistent delivery of high-quality services across a designated area. As the Sector Supervisor, you will oversee the day-to-day management of frontline cleaning operatives, ensuring service level agreements are achieved and operational standards are maintained. Working closely with management teams, clients, and operational colleagues, you will coordinate planned and reactive cleaning activities, manage resources effectively, and support the ongoing development of your team. The role requires a strong focus on customer service, compliance, and operational excellence.

Responsibilities

• Supervise and support frontline cleaning teams to ensure high standards of service delivery.
• Manage day-to-day operational activities across a designated area.
• Complete regular site inspections and quality checks to maintain service standards.
• Respond to reactive and emergency cleaning requests as required.
• Coordinate periodic cleaning activities, including deep cleaning and carpet cleaning programmes.
• Ensure compliance with Health & Safety, security procedures, company policies, and operational standards.
• Monitor staffing levels, attendance, and absence reporting.
• Manage consumable stock levels and ensure materials are available across all sites.
• Ensure cleaning stores and equipment areas remain organised and compliant.
• Build and maintain positive relationships with customers, colleagues, and stakeholders.
• Promote employee engagement, motivation, and high team morale.
• Ensure service delivery meets agreed performance standards and contractual requirements.
• Provide leadership, coaching, and performance support to frontline employees.

Qualifications

• Minimum of one year's experience in a supervisory or management role within cleaning, facilities management, soft services, or a similar environment.
• Experience leading and supporting frontline operational teams.
• Excellent communication and interpersonal skills.
• Ability to prioritise workloads and manage multiple tasks effectively.
• Problem-solving and decision-making skills.
• Flexible, adaptable, and proactive approach to work.
• Ability to build effective working relationships with colleagues and stakeholders at all levels.
• Good understanding of service delivery standards and operational compliance requirements.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

Diversity and Inclusion

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing