Section Waiter: Warm, Independent Guest Experience Builder

Sonder Bar & Bistro; Wales; On-site; GBP 19,000 - 23,000; Full time

Job summary

Sonder Bar & Bistro in Cardiff's Canton/Pontcanna area is seeking a confident Section Waiter to provide warm, knowledgeable hospitality to guests in their section from arrival to departure.

You will own your section during service, learn the menu, take accurate orders and coordinate with kitchen and front of house to ensure smooth service. Attitude and teamwork are valued alongside experience.

Qualifications

• Natural warmth, engaging and confident personality.
• Genuine passion for hospitality and guest experiences.
• Ability to work independently and own your section.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• Calm, focused and professional under busy service.

Responsibilities

• Deliver warm, friendly and professional service to every guest.
• Own your section from arrival to departure.
• Know the menu and communicate confidently to guests.
• Anticipate guest needs and manage expectations during rushes.
• Maintain section cleanliness and presentation.
• Coordinate with kitchen, bar and hosts to ensure smooth service.
• Continually develop product and hospitality knowledge.

Skills

Guest service

Communication

Teamwork

Attention to detail

Job description

Sonder Bar & Bistro in Cardiff's Canton/Pontcanna area is seeking a confident Section Waiter to provide warm, knowledgeable hospitality to guests in their section from arrival to departure.

You will own your section during service, learn the menu, take accurate orders and coordinate with kitchen and front of house to ensure smooth service. Attitude and teamwork are valued alongside experience.