Secretary To Executive

Nationwide Group; Birmingham, Chester, Antrim; Hybrid; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Private medical insurance

Competitive pension

Annual bonus

Training and development

Salary sacrifice benefits

Life assurance

Wellhub health & wellness

Volunteer days

Job summary

Nationwide is recruiting for a Personal Assistant/Administration role supporting the Director and Senior Leadership Team. The role is designed to free senior leaders to focus on delivering for members, with hybrid working and flexible hours (28–35 hours per week).

Located in our nationwide estate with regular in-office collaboration and potential for a mix of home working. You’ll manage diaries, meetings and travel, and provide cross-team support with discretion and professionalism.

Qualifications

• Recent experience within a Personal Assistant, secretarial or administration role.
• Experience supporting senior leaders, including diary, meetings and administrative support.
• Experience handling confidential and sensitive information, using good judgement and discretion.
• Experience managing and prioritising multiple tasks and changing demands in a busy working environment.
• Confident in communicating with colleagues and contacts at different levels (both verbally and in writing).
• Proficiency in Microsoft Outlook and Word, with a basic working knowledge of Excel and PowerPoint.

Responsibilities

• Manage busy and changing diaries for the Director and Leadership Team.
• Arrange meetings and travel; process expenses and ensure practical details are covered.
• Liaise with colleagues and external contacts to coordinate arrangements.
• Provide administrative support across the wider leadership team and handle confidential information professionally.

Skills

Diary management

Secretarial experience

Administration

Handling confidential information

Multitasking

Communication

Outlook

Word

Excel basics

PowerPoint basics

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

You’ll join Mortgages, Intermediaries and Partnerships, providing Secretarial support to the Director and wider Senior Leadership Team. You’ll be an important part of the wider business support team, working closely with the Business Support Consultant to provide joined-up support to the Director and leadership team. The role helps create an organised and well-supported working environment, enabling senior leaders to make the best use of their time and focus on delivering for our members.

We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy .

If you want to find out more about using AI in our recruitment process, please read more here .

Disability Confident

We’renot just guided bydata,we’redriven by the real experiences of our people.We’rea Disability Confident Level 3 Leader, the highest level.

That’swhywe’reconstantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs,we’rehere to support you.If you need anyadditionalsupport throughout your application journey, email our team at Recruitment Support .

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Katy Nye, and the main recruitment contact is Jemma Ives.

Banking - but fairer, more rewarding, and for the good of society

What you’ll be doing

No two days will be quite the same, and you’ll often be balancing several requests at once. You’ll manage busy and changing diaries, arrange meetings and travel, process expenses and make sure the practical details are taken care of. You’ll regularly liaise with colleagues and external contacts, responding to changes and making sure arrangements run smoothly. You’ll also provide administrative support across the wider leadership team and handle confidential information professionally.

About you

To be successful in this role, you’ll need:

• Recent experience within a Personal Assistant, secretarial or administration role
• Experience of supporting senior leaders, including diary, meeting and administrative support
• Experience of handling confidential and sensitive information, using good judgement and discretion
• Experience of managing and prioritising multiple tasks and changing demands in a busy working environment
• Confident in communicating with colleagues and contacts at different levels (both verbally and in writing)
• Proficiency in Microsoft Outlook and Word, with a basic working knowledge of Excel and PowerPoint

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 5994
• Apply Before 11/19/2026, 11:55 PM
• Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 21 High Street, Birmingham, West Midlands, B4 7SL, GB Belfast City Hall, Belfast, Antrim, BT1 5AG, GB 47/49 Queen Street, Cardiff, CF10 2AS, GB 1 Gorse Stacks, Chester, CH1 3EQ, GB 83 George Street, Edinburgh, EH2 3ES, GB 177 Bothwell Street, Glasgow, G2 7ER, GB 94 Briggate, Leeds, LS1 6NP, GB 28 King Street, Maidstone, ME14 1DA, GB 2 Spring Gardens, Manchester, M2 1EE, GB Jubilee House, Newcastle, NE3 4PL, GB 32 St Stephens Street, Norwich, Norfolk, NR1 3SH, GB 38 Carver Street, Sheffield, South Yorkshire, S1 4FS, GB 3 Red Hall Crescent, Wakefield, West Yorkshire, WF1 2DF, GB Masterton House, Dunfermline, Fife Region, KY11 8NX, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB 7/11 Montague Street, Worthing, BN11 3AX, GB