Secretary - Queensferry Medical Practice

NHS; South Queensferry; On-site; GBP 20,000 - 26,000; Full time

Job summary

An established GP practice in South Queensferry seeks a Secretary to provide exceptional secretarial and administrative support. This role includes handling referrals, managing clinical correspondence, and ensuring excellent customer service. Candidates should possess strong IT skills and relevant healthcare knowledge, with an emphasis on teamwork and adaptability.

Qualifications

• Flexible and willing to work as part of a team.
• Understanding of healthcare sector and general practice.
• Proven experience in a customer service environment.

Responsibilities

• Provide first-class secretarial support to the GP practice.
• Manage workflows for clinical correspondence.
• Handle referrals and summarise notes.

Skills

Communication

Team Working

Customer Service

Resilience

Empathy

Strong IT Skills

Initiative

Willingness to learn

Welsh Speaker

Knowledge of EMIS Web

Education

Knowledge of the health care sector

Knowledge of general practice

Job description

Secretary - Queensferry Medical Practice

The purpose of this role is to provide first class secretarial support to the GP Practice and to deliver excellent levels of administration and customer service. Responding to requests from clinicians, external services and other team members, you will complete a wide variety of tasks.

Main duties of the job

Referrals via clinical systems and WCCG

Workflow administration for all clinical correspondence

Effective read coding

Notes summarising

Completing Subject Access Requests (SARS)

Completing Private Requests/Reports

About us

We are a well-established friendly and forwarding thinking practice who are committed to high quality care and the continued development of our practice team. We are open minded, organised yet flexible and are a welcoming practice team able to adapt to changes and improvements. We are actively involved in our local cluster. We are a suburban practice with mixed socio-economic population. A modern skill mixed progressive team serving a population of around 8700 patients - with two GP Partners, two Salaried GP's, three long term locum ANP's, one Practice Nurse, one HCA & an excellent administration support team. We use Emis web and have access to Lexacom digital dictation. We have easy and fast access to M56, M53 and A55 so are easily accessible from Cheshire, Merseyside, Manchester and North Wales. We are uniquely localised between two nearest hospitals providing secondary care services - Wrexham (under NHS Wales) and Chester (under NHS England)

Job responsibilities

JOB SUMMARY / PURPOSE

The purpose of this role is to provide first class secretarial support to the GP Practice and to deliver excellent levels of administration and customer service. Responding to requests from clinicians, external services and other team members, you will complete a wide variety of tasks.

MAIN DUTIES AND RESPONSIBILITIES

Workflow administration for all clinical correspondence

Referrals via Clinical Systems & WCCG

Effective READ Coding

Notes summarising

Completing Subject Access Requests (SARS)

Completing Private Requests

The successful applicant must be flexible and willing to work as part of a team

For further information or an informal discussion about the role please contact Kate Norton on 01244 813340

Person Specification

Knowledge and Skills

• Communication
• Team Working
• Customer Service
• Resilience
• Empathy
• Strong IT Skills
• Initiative
• Willingness to learn
• Welsh Speaker
• Knowledge of EMIS Web

Qualifications

• Knowledge of the health care sector
• Knowledge of general practice

Experience

• Working in a customer service environment both face to face and telephone
• Working with the public
• Working in a busy office environment
• Working under pressure
• Referrals
• Workflow administration for clinical correspondence
• Maintaining and monitoring GP Practice appointments system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceSalary Available on Application