Secretary - Queensferry Medical Practice

Integrated Care System; South Queensferry; On-site; GBP 24,000 - 30,000; Full time

Job summary

An Integrated Care System is seeking a motivated Secretary for the Queensferry Medical Practice. The successful candidate will provide essential administrative support and customer service, with duties including managing clinical correspondence, referrals, and patient requests. Ideal applicants have experience in a healthcare setting, are adaptable, and possess excellent communication skills. A good understanding of EMIS systems is desirable. Salary is competitive and commensurate with experience.

Qualifications

• Knowledge of the health care sector.
• Experience in a customer service environment.
• Ability to work under pressure and maintain good communication.

Responsibilities

• Provide secretarial support to the GP Practice.
• Complete workflow administration for clinical correspondence.
• Manage referrals via clinical systems and handle patient access requests.

Skills

Good communication

Empathy

Resilience

Initiative

Willingness to learn

Tools

EMIS

Job description

Secretary - Queensferry Medical Practice

The purpose of this role is to provide first class secretarial support to the GP Practice and to deliver excellent levels of administration and customer service. Responding to requests from clinicians, external services and other team members, you will complete a wide variety of tasks.

Main duties of the job

Referrals via clinical systems and WCCG

Workflow administration for all clinical correspondence

Effective read coding

Notes summarising

Completing Subject Access Requests (SARS)

Completing Private Medical Requests/Reports

About us

We are a well-established friendly and forwarding thinking practice who are committed to high quality care and the continued development of our practice team. We are open minded, organised yet flexible and are a welcoming practice team able to adapt to changes and improvements. We are actively involved in our local cluster. We are a suburban practice with mixed socio-economic population. A modern skill mixed progressive team serving a population of around 8700 patients - with two GP Partners, two Salaried GPs, two long term locum ANP's, 2 Practice Nurses, 1 HCSW & an excellent administration support team. We use EMIS and have access to Lexacom digital dictation. We have easy and fast access to M56, M53 and A55 so are easily accessible from Cheshire, Merseyside, Manchester and North Wales. We are uniquely localised between two nearest hospitals providing secondary care services - Wrexham (under NHS Wales) and Chester (under NHS England)

Job responsibilities

The purpose of this role is to provide first class secretarial support to the GP Practice and to deliver excellent levels of administration and customer service. Responding to requests from clinicians, external services and other team members, you will complete a wide variety of tasks.

MAIN DUTIES AND RESPONSIBILITIES

Workflow administration for all clinical correspondence

Referrals via Clinical Systems & WCCG

Effective read coding

Note summarising

Completing Subject Access Requests (SARS)

Completing Private Requests

The successful applicant must be flexible and willing to work as part of a team.

For further information or an informal discussion about the role please contact Kate Norton on 01244 813340.

Person Specification

Qualifications

• Knowledge of the health care sector
• Knowledge of General Practice

Experience

• Working in a customer service environment both face to face and telephone
• Working with the public
• Working in a busy office environment
• Working under pressure
• Working in General Practice
• Completing referrals
• Workflow administration for clinical correspondence
• Maintaining and monitoring GP Practice appointments system

Knowledge and Skills

• Good communication
• Resilience
• Empathy
• Initiative
• Willingness to learn
• Welsh speaker
• Knowledge of EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceSalary Available on Application