Secretarial Administration Support

Integrated Care System; Macclesfield; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading healthcare organization is seeking a Secretarial Admin Support to enhance their administrative team. The role involves multitasking in a fast-paced environment, handling patient correspondence, and supporting the secretarial team across multiple sites. The ideal candidate will possess strong communication and problem-solving skills and be committed to maintaining confidentiality and integrity in patient care.

Qualifications

• Ability to maintain confidentiality and trust.
• Experience in a medical/General Practice setting.
• Proven team worker with ability to motivate others.

Responsibilities

• Assist the secretarial team with general administration duties.
• Chase hospital correspondence and blood test results.
• Answer phone calls and transfer calls to the relevant team.

Skills

Communication skills

Problem solving

Attention to detail

Multitasking

Interpersonal skills

Education

GCSE level English and Maths or equivalent

Tools

Microsoft Office

EMIS or other clinical software systems

Job description

Weare looking for a candidate who shares the Middlewood Values and Behaviours, andhas the energy, skills and enthusiasm to contribute to this team. We are looking for someone who

• isable to multitask and prioritise workload in a fast-paced environment

Aspart of the administration and secretarial teams - and specifically asSecretarial Admin Support - you will bring integrity and focus in addition toyour administrative skills, to support our patients and the teams.

Main duties of the job

Please see attached job description and person spec for full details

Role overview

Assist the secretarial team with generaladministration duties

Chasehospital correspondence and blood test results

Forwardresults to hospitals and outside agencies etc.as appropriate

Dealwith patient summary requests

Answerphone calls and transfer calls to the relevant team

Emailnon-electronic referrals

NB.Whilstthis post is primarily based at Priorslegh Medical Centre in Poynton,flexibility will be required to work from any of the bases within thePartnership, according to business need.

About us

TheMiddlewood Partnership is a GP Practice and Primary Care Network of 34,000 patients,established in April 2019. We operate from four sites across Bollington, Disleyand Poynton.

This is aunique opportunity to be part of our Administration & Secretarial teamsworking across Bollington, Disley and Poynton.

We are alwayslooking to invest in our teams and the organisation with a structured focus ongreat people.

Job responsibilities

Please refer to attached job description for full details

The Middlewood Partnership is a GP Practice and Primary Care Network of 34,000 patients, established in April 2019. We operate from four sites across Bollington, Disley and Poynton.

We are always looking to invest in our teams and the organisation with a structured focus on great people. We are looking for a candidate who shares the Middlewood Values and Behaviours, and has the energy, skills and enthusiasm to contribute to this team. We are looking for someone who

is a team player

is able to multitask and prioritise workload in a fast-paced environment

has excellent communication skills

As part of the administration and secretarial teams - and specifically as Secretarial Admin Support - you will bring integrity and focus in addition to your administrative skills, to support our patients and the teams.

At Middlewood we are committed to:

Providing high quality, sustainable, General Practice care from premises in Bollington, Disley and Poynton

Providing services that are joined up with other health, social care and voluntary providers

Retaining valued well trained, motivated and enthusiastic staff

Continuing to be at the forefront of offering excellence in education and training for inter-professional staff

Developing specialist services and care that are provided for patients registered with the practice across the geographical are of Bollington, Disley and Poynton

Participating in research that is relevant and beneficial to our patients

This is a unique opportunity to be part of our Administration & Secretarial teams working across Bollington, Disley and Poynton.

Working in our Partnership offers great life experience, an opportunity to learn about administrative processes related to medicine, health and wellbeing, in the broadest sense, as well as the background administration functions of a successful primary care organisation.

Learning and a sense of accomplishment for doing valuable work are a given here.

Safeguarding

All employees have a duty and a responsibility to protect adults at risk and to safeguard children. The post holder should have an understanding of the important role all staff have in fulfilling their responsibilities in relation to safeguarding.

Quality

The post-holder will strive to maintain quality within the Partnership, and will:

Actively participate in meetings with the line manager as appropriate, to review and take responsibility for personal/team performance, learning and development.

Contribute to the effectiveness of the team by reflecting on own and team activities, making suggestions on ways to improve and enhance team performance, and demonstrating skills and activities to others who are undertaking similar work.

Actively participate in the Partnerships appraisal scheme, including taking responsibility for maintaining a record of own personal and/or professional development.

Undertake training as required including mandatory and statutory training, core skills training and on-going developmental training.

Alert other team members to issues of quality and risk.

Work effectively with external agencies to meet patients needs.

Effectively manage own time, workload, and resources.

Provide a high standard of professional conduct.

Behave with integrity at all times, showing respect to others and to the organisation.

The post-holder will:

- Apply practice policies, standards and guidance

- Discuss with other members of the team how the policies, standards and guidelines will affect own work

- Participate in audit where appropriate

Health & safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the Partnership infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to Partnership guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards.

Actively reporting health and safety hazards and infection hazards immediately when recognised.

Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.

Undertaking periodic infection control training (minimum annually).

Demonstrate due regard for safeguarding and promoting the welfare of children.

Confidentiality

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information, from any source, is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Partnership may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Information Governance

The Partnership is registered under the Data Protection Act 2018. The post holder will comply with the Data Protection Act and the Access to Health Records Act and with the Partnership policies regarding information governance at all times. You must not at any time use the personal data held by the practice for a purpose not described in the Register entry or disclose such data to a third party. If you are in any doubt regarding what you should and should not do in connection with the Data Protection Act, then you must contact the Caldicott Guardian.

Communication

The post-holder will recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Partnership procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post holder commensurate with the position. The responsibilities may be amended, after discussion with the post holder, to take into account the development of both the post and the practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the effective running of the practice.

Guaranteed Interview Scheme Applicants with a disability, who meet the minimum criteria for the job they are applying for, will be guaranteed an interview. Suitable candidates must indicate in their application that they wish their application to be considered under the scheme (if applicable)

Person Specification

• Personable and approachable and empathetic
• Sensible and able to use own initiative
• Demonstrates honesty and integrity and promotes organisational values
• An ability to maintain confidentiality and trust
• Ability to work under pressure and to tight and often changing deadlines
• Proven team worker with ability to motivate others
• Able to demonstrate flexibility, enthusiasm and commitment.
• Ability to work on own initiative and organise workload
• Driver with full driving licence and access to a vehicle

Experience

• Working in medical / General Practice setting
• Working in a busy environment where you have to prioritise tasks and workload
• Ability to work independently and as part of a team
• Understanding of the importance of maintaining confidentiality at all times
• Able to demonstrate knowledge and understanding of the importance of information governance
• Able to demonstrate using own initiative
• Experience of IT systems, particularly with patient databases, problem solving
• Knowledge of Microsoft Office systems
• Knowledge of EMIS or other clinical software systems
• Familiarity with QOF

Skills

• Excellent communication skills and interpersonal skills
• Able to demonstrate good levels of concentration
• Demonstrable IT skills, particularly patient databases
• Proven problem solving and analytical skills
• Strong attention to detail
• Required to be efficient and accurate
• Ability to maintain a positive work environment

Qualifications

• GCSE level English and Maths or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.