Secretarial/Administration

NHS; Billingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Billingham is looking for a practice secretary/administrator to join their established team. The role involves delivering high-quality reception services, managing patient interactions, and providing secretarial support in a fast-paced environment. Candidates should have a good grasp of customer service, excellent communication skills, and experience in healthcare practices. This position is ideal for someone who enjoys multitasking and working closely with a team.

Qualifications

• Experience of working in a busy office environment.
• Knowledge of customer service processes.
• Attention to detail in secretarial tasks.

Responsibilities

• Provide high quality reception and administrative services.
• Act as first point of contact for patients.
• Type referral letters and manage patient queries.

Skills

Customer service skills

Excellent communication skills

Organizational skills

Multi-tasking ability

Computer literacy

Education

Experience in a customer services organization

Experience providing secretarial support

Experience working within general practice

Tools

Systmone Clinical System

Job description

We have an exciting opportunity for a practice secretary / administrator to join our friendly well established team.

The successful candidate will need to provide a high level of Reception/Customer Service to our patients as well as supporting the secretarial team. We will expect them to enjoy working in a general practice environment and be prepared to go the extra mile.

The role of medical receptionist is very demanding so we are looking for someone who is confident, has excellent communication skills, is highly organised and good at multi-tasking.

The successful Candidate must be computer literate and have a flexible approach to working.

Experience of working in a busy office environment would be an advantage

Main duties of the job

The successful candidate will be required to provide effective and efficient secretarial and administrative services for the practice in a professional and courteous manner.

As well as being able to provide an efficient copy typing and word processing service for GPs and health professionals, including the typing of letters, reports, patient referrals, minutes, memorandums in an accurate and quality manner.

Please refer to the full job description.

Previous general practice experience would be an advantage.

About us

We are well established team offering services for over 4000 patients. We are a small practice whose core values are to support patient satisfaction and offer good quality care.

Job responsibilities

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

Attention to detail is essential as the role of the Practice Secretary is to type all of the referral letters, reports, general letters for patients as well as dealing with appropriate queries.

Person Specification

Qualifications

• Experience of working in a busy office environment
• - Experience in a customer services organisation
• - Experience in providing secretarial support
• Experience of working within general practice.
• Knowledge of Systmone Clinical System

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.