Second Line Support Engineer, Veeqo

Veeqo Limited - L69; Swansea; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading software company in Swansea is seeking a Second Line Support Engineer to diagnose and resolve technical support tickets. The ideal candidate has experience in technical support, strong problem-solving skills, and a background in software development. This role emphasizes collaboration in a friendly and casual work environment, with a focus on maintaining a healthy work-life balance. Competitive benefits and a supportive team culture are offered.

Benefits

Monthly social events

Dog-friendly office

Healthy work-life balance

Qualifications

• Experience in technical support or software development.
• Exceptional problem-solving skills.
• Ability to diagnose and resolve problems quickly.

Responsibilities

• Diagnose and resolve escalated support tickets promptly.
• Escalate complex issues to the engineering team.
• Develop internal documentation for the support team.

Skills

Technical support experience

Problem-solving skills

Software development experience

Education

Bachelor's degree in computer science or equivalent

Tools

Batch

VB

PowerShell

C#

Chef

Perl

Ruby

PHP

Job description

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Second Line Support Engineer, Veeqo, Swansea

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Client:

Veeqo Limited - L69

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2a9135f41917

Job Views:

30

Posted:

25.08.2025

Expiry Date:

09.10.2025

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Job Description:

As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers.

Key job responsibilities:

• Diagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality technical support, implementing workarounds where appropriate.
• Escalate complex issues or suspected system defects to the engineering team, providing detailed information and steps to reproduce the problem to facilitate timely resolution.
• Develop internal documentation to help the support team improve their technical knowledge and troubleshooting skills.

About the team:

Veeqo is Amazon’s Free Shipping and Inventory Management Software, allowing Amazon sellers to manage orders across various ecommerce websites and marketplaces and purchase shipping labels at the lowest commercial rates from major shipping carriers.

We are a transparent, collaborative organization that values driven, adaptable team members focused on getting the job done. We approach every task with passion, regardless of scale. Our friendly, supportive team works hard but prioritizes a healthy work-life balance. We care about your personal life, family, and interests outside of work.

The office has a relaxed and welcoming atmosphere (and is dog-friendly!). We also organize monthly social events to help the team bond and enjoy each other's company in a casual setting.

For more about Veeqo, see this article and video:

BASIC QUALIFICATIONS

• Experience in technical support or software development
• Exceptional problem-solving skills, able to quickly understand issues and utilize available tools to diagnose and resolve problems

PREFERRED QUALIFICATIONS

• Bachelor's degree in computer science or equivalent
• Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, PHP)
• Previous experience working in a Support Desk environment with associated support software and processes