Second Line Support Engineer

Oscar Technology; Leicester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A large-scale enterprise in the UK is looking for a Second Line Engineer to provide remote and on-site IT support. This hybrid role involves troubleshooting and resolving IT issues while maintaining core infrastructure. The ideal candidate will have IT support experience, a strong understanding of Windows, and relevant certifications. Join a dynamic team and contribute to a supportive environment with clear progression paths.

Qualifications

• Experience in an IT support, service desk, or helpdesk role (1st or 2nd line).
• Strong understanding of Windows operating systems and common business applications.
• Proficient in Active Directory and cloud technologies.

Responsibilities

• Provide remote and on-site second-line IT support.
• Troubleshoot and resolve hardware, software, and networking issues.
• Maintain and monitor core IT infrastructure.

Skills

IT support experience

Windows OS knowledge

Networking fundamentals

Diagnostic skills

Clear communication

Proactive mindset

Education

Relevant IT certifications (CompTIA, Microsoft, Cisco)

Job description

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Second Line Engineer - Leciester (Hybrid)

The Company:

A large-scale enterprise providing essential operational and technical support to its nationwide network of branches. By centralising key services and systems, the company ensures consistency, reliability, and efficiency across all locations - enabling each branch to focus on delivering quality service to their local communities.This internal IT support position is ideal for someone who thrives in a fast-paced environment and enjoys taking ownership of projects from start to finish.

The Role:

• Provide remote and on-site second-line IT support to internal users across multiple locations
• Troubleshoot and resolve hardware, software, and networking issues promptly
• Maintain and monitor core IT infrastructure including servers, networking equipment, and cloud services
• Install and configure new hardware and software with minimal disruption to operations
• Contribute to cybersecurity efforts by supporting patch management and promoting best practices
• Assist senior engineers on larger-scale projects and more complex technical problems
• Deliver excellent customer service by maintaining clear communication and timely resolution of support tickets

The Ideal Candidate Will Have:

• Experience in an IT support, service desk, or helpdesk role (1st or 2nd line)
• Solid understanding of Windows operating systems and common business applications
• Familiarity with Microsoft , Active Directory, networking fundamentals, and cloud technologies
• Strong diagnostic and troubleshooting skills with a proactive, solution-oriented mindset
• Ability to manage multiple priorities in a fast-moving environment
• Clear and professional communication skills with a customer-first attitude
• Relevant IT certifications (e.g. CompTIA, Microsoft, Cisco) are a strong advantage

Why Apply?
If you're a motivated support professional looking to step into a role with hands-on technical exposure and clear progression pathways, we'd love to hear from you.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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