Second Line Support Engineer

JR United Kingdom; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology services provider in the UK is seeking a 2nd Line IT Engineer for a permanent, full-time position based in Kent. You will join a dynamic environment, providing technical support and mentoring to junior staff while working on diverse systems and networks. Ideal candidates will have at least 3 years of experience in IT support, strong troubleshooting skills, and the ability to communicate effectively.

Qualifications

• Minimum of 3 years’ experience in IT support, ideally in a second-line role.
• Strong troubleshooting skills across Windows and Microsoft 365.
• Full UK driving license and flexibility to travel.

Responsibilities

• Provide advanced technical support for escalated issues across a multi-site network.
• Troubleshoot hardware and software problems and support infrastructure upgrades.
• Mentor 1st line support and maintain system performance.

Skills

Troubleshooting

Networking

Communication

Customer-focused attitude

Tools

Active Directory

Cisco Meraki

ITSM tools

Hyper-V

Job description

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• Perfect opportunity for an experienced IT professional with 3+ years in IT support, looking to expand technical skills in a dynamic environment.
• Full-time, permanent position based in Kent, offering a competitive salary dependent on experience.
• Immediate start available – candidates on short notice or available now are highly encouraged to apply.

Our client is a leading, UK-wide technology services provider with an excellent reputation in the fire, security, and integrated systems space. With a strong commitment to sustainability and innovation, they offer a collaborative working culture and opportunities to work across a diverse range of systems and networks.

What will you be doing?

Joining as a 2nd Line IT Engineer, you’ll provide advanced technical support for escalated issues across a multi-site network. You’ll troubleshoot hardware and software problems, support infrastructure upgrades, mentor 1st line support, and maintain system performance across servers, applications, and networks.

What will you need?

• A minimum of 3 years’ experience in IT support, ideally in a second-line role
• Strong troubleshooting skills across Windows operating systems and Microsoft 365
• Hands-on experience with Active Directory, including Azure AD
• Solid understanding of core networking protocols – TCP/IP, DNS, DHCP, VPNs, and VLANs
• Practical knowledge of Cisco Meraki for switches, firewalls, and wireless networks
• Familiarity with virtualisation technologies, especially Hyper-V
• Confident using ITSM tools (such as Atera or Jamf) to manage and resolve support tickets
• Strong communication skills and a proactive, customer-focused attitude
• Full UK driving license with flexibility to travel to other UK sites when needed

What would be desirable?

• Exposure to SimPro
• Previous experience mentoring or training junior IT staff

Please apply through this advert or email your CV directly to [emailprotected] . By applying, you consent to your application being processed and submitted to the client for this vacancy only.

KEY SKILLS – IT Support, 2nd Line, Networking, Windows Server, Active Directory, Office 365, TCP/IP, DNS, DHCP, VPN, Cisco Meraki, Hyper-V, Helpdesk, Infrastructure, CCNA, ITSM.