Second Line Support Engineer

Oscar Technology; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

Oscar Technology is seeking an IT Support Analyst for an on-site role in Derby. The ideal candidate will have experience in IT support environments and will be responsible for providing exceptional support to various clients. This position offers the opportunity to expand your skills and career in a dynamic work setting.

Qualifications

• Previous experience in IT support, service desk, or helpdesk environments.
• Strong working knowledge of Windows OS and business applications.
• Clear communicator with strong interpersonal skills.

Responsibilities

• Deliver both remote and onsite IT support to clients.
• Diagnose and resolve hardware and software problems efficiently.
• Maintain and monitor IT infrastructure.

Skills

Troubleshooting

Interpersonal Skills

Customer Service

Problem Solving

Education

IT certifications (CompTIA, Microsoft, Cisco)

Tools

Active Directory

Windows OS

Networking

Cloud Solutions

Job description

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Derby (On-site)

Role:

This internal IT support role is ideal for someone who thrives in a fast-paced environment with the freedom to manage projects end-to-end. you'll be the driving force behind keeping infrastructure secure, scalable, and future-ready. This role offers exposure to a wide array of technology allowing you to build the skills to progress in your career.

Your Responsibilities:

• Deliver both remote and onsite IT support to a variety of clients
• Diagnose and resolve hardware, software, and network problems efficiently
• Take responsibility for maintaining and monitoring IT infrastructure covering servers, networking equipment, and cloud platforms
• Install and configure new hardware and software, ensuring smooth deployment and minimal disruption
• Play an active part in implementing cybersecurity best practices, including system updates and user awareness
• Support senior engineers on more complex technical challenges and project work
• Provide outstanding customer service, keeping users informed and ensuring all issues are resolved promptly

The Ideal candidate would have:

• Previous experience in IT support, service desk, or helpdesk environments
• Strong working knowledge of Windows OS and popular business applications
• Familiarity with Microsoft , Active Directory, basic networking, and cloud solutions
• Excellent troubleshooting skills and a proactive, can-do approach
• Comfortable handling multiple tasks and adapting in a fast-paced setting
• Clear communicator with strong interpersonal and customer service skills
• IT certifications (such as CompTIA, Microsoft, or Cisco) are a definite advantage

Apply Now!

If you're an experienced support analyst ready for a dynamic role with excellent development opportunities, we want to hear from you!

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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