Second Line Network Analyst

Computacenter AG & Co. oHG; Nottingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

Rejoignez une entreprise leader en infrastructures informatiques en tant qu'analyste réseau de 2ème ligne. Dans ce rôle, vous serez responsable de la gestion proactive et réactive des réseaux, garantissant le bon fonctionnement des environnements clients. Vous bénéficierez d'un cadre de travail collaboratif et d'un accès à des outils à la pointe de la technologie, tout en s'engageant à soutenir et à développer vos compétences.

Qualifications

• Expérience dans un rôle de support réseau de 2ème ligne.
• Bonne connaissance des technologies Cisco (LAN/WAN).
• Capacité à travailler de manière autonome.

Responsibilities

• Gérer et résoudre des incidents réseau et des demandes de service.
• Suivre les SLA et améliorer les taux de résolution au premier contact.
• Participer aux réunions d'équipe et contribuer à l'amélioration des services.

Skills

Cisco technologies

Network Support

Technical problem solving

Tools

ServiceNow

Fortinet

HP

Aruba

Palo Alto

Juniper

Checkpoint

NSX-T Cloud Networking

Azure Cloud Networking

Job description

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Location: UK - Nottingham, UK - Hatfield, UK - Milton Keynes | Job-ID: 214363 | Contract type: Standard | Business Unit: Service Desk

Life on the Team

If you’ve set your heart on a career in IT Networking, join Computacenter as a 2nd Line Network Analyst and you’ll find everything in place to help you realise your ambitions.

We’re Europe’s leading independent provider of IT infrastructure services, known for being open, upfront, and straightforward. You’ll always know what’s expected of you, have access to supportive managers, and be encouraged to grow and develop in your role.

At Computacenter, we offer a supportive environment where your voice is heard and your development is a priority. You’ll have access to cutting-edge tools, work with leading organisations, and be part of a team that values collaboration and innovation.

You’ll be part of a collaborative team providing proactive and reactive network management. From resolving incidents and performing root cause analysis to managing change requests and supporting compliance, you’ll play a key role in keeping our customers’ environments running smoothly.

What you’ll do

• Manage and resolve network incidents and service calls to meet SLA targets
• Increase First Time Fix rates and reduce escalations
• Monitor call queues and follow up with specialist teams
• Support technical escalations and assist team members
• Ensure accurate documentation and incident records
• Participate in team meetings and contribute to service improvements
• Use monitoring tools to track and resolve incidents
• Support compliance, patching, and vulnerability management
• Liaise with 3rd Line teams to drive service enhancements
• Deliver small project work to customer timelines

What you’ll need

We’re looking for a team player with a passion for resolving technical problems and the ability to work independently. You’ll need:

• Experience in a 2nd Line Network Support role
• Strong knowledge of Cisco technologies (LAN/WAN)
• Eligibility for SC Clearance
• Familiarity with firewalls, load balancers, and switches
• Experience with technologies such as: Cisco, HP, Fortinet, Aruba, Palo Alto, Juniper, Checkpoint, NSX-T Cloud Networking, Azure Cloud Networking
  Raritan Smart Lockers, ServiceNow

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter