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Second Line IT Support Technician, Langley
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Client:
Class Technology Solutions Ltd
Location:
Langley, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
cb52b7a1e5d3
Job Views:
6
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Second Line Technician needed to cover one of our clients Schools in the Slough area.
Salary: Up to £32,000
Benefits:25 days holiday, company pension scheme, sage benefits
Disclaimer: Applicant must have the right to work in the UK, no sponsorship available.
We are a leading managed service provider in the Education Sector, and are looking for a Second Line IT Support Engineer to be based at one of our client sites.
If you are looking for a Company where you can make a real impact and be part of something exciting, then we encourage you to join our team.
Key Tasks and Responsibilities:
- Under the guidance of the Network Manager: Provide Specialist IT support that ensures the site establishes and maintains high quality learning facilities.
- Assist the Network Manager or Trust Network Manager in the successful operation of the site(s).
- Assist with the training and up-skilling of the CTS staff on site.
- Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
- Manage and implement agreed work programmes/practices under the guidance of Senior Staff.
- Monitor and manage stock, cataloguing resources and undertaking audits as required.
- Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
- To be aware of the site's responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data.
- Set-up and check hardware and software for normal operation.
- Build and configure networked PCs, this could be a standalone setup or via image deployment.
- Perform maintenance on user accounts, site servers, and cloud platforms.
- Solid understanding of Active Directory, Azure AD, Microsoft 365 administration.
- Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs.
- Follow standard practises to run network monitoring reports or utilities.
- Update asset lists or equivalent records for hardware and software on site.
- Follow processes and tasks described in sites disaster recovery and maintenance plans.
- Follow instructions to test site backup and malware protection procedures.
- Ensure all jobs are logged within the helpdesk and investigated as required.
- Carry out checks on the systems as guided.
- To work with colleagues and others to maintain health, safety and welfare within the working environment
- Potential to be assigned to project teams during the holidays under guidance of the senior engineer team.
- Any other tasks that the Technical Management Team, Senior Management, or the Company Directors feel are appropriate.
- There may be a requirement to work beyond normal hours should emergency work / upgrades on IT systems be needed.
Qualifications and skills:
- GCSE Grade 5 or above in Maths and English.
- A-Level, BTEC, NVQ, or T-Level in a relevant subject
- Industry qualifications within the IT sector, include; Microsoft, Cisco, Aruba, Apple, is preferred.
- 2 - 3 years experience in an IT Helpdesk or IT Support environment.
- Solid understanding of wired and wireless networks and devices.
- Ability to work independently and as part of a team under pressure.
- Impeccable attention to detail and commitment to quality.
- Experience in the education sector is desirable.
- Technical troubleshooting and problem management skills.
- Interpersonal skills sufficient to assist non-technical users of IT.
- Ability to assess and re-prioritise workloads when circumstances or demands change.
- Ability to take the initiative when necessary.
- Competitive salary and benefits package.
- Opportunity to work on diverse and challenging projects.
- Exposure to a variety of clients.
- Company Pension scheme.
- 25 days annual leave (not including Bank Holidays) increasing with length of service.
- SAGE Employee benefits.
If you are interested in this role and would like to find out more, we would love to hear from you.