Second Line Helpdesk Engineer

The Bridge Ltd; King's Lynn; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A technology service provider in King's Lynn is looking for a Second Line Helpdesk Engineer to provide advanced technical support. You'll troubleshoot complex issues across various operating systems like Windows and MacOS, ensure timely resolutions, and collaborate with teams. This hybrid role offers a salary of up to £30k per year.

Qualifications

• Provide advanced technical support to resolve complex hardware, software, and network issues.
• Troubleshoot and diagnose problems, often working on escalated incidents.
• Support various operating systems like Windows and MacOS.

Responsibilities

• Administer user accounts and network protocols.
• Collaborate with colleagues and third-party vendors.
• Ensure timely resolution of issues within SLAs.

Skills

Troubleshooting hardware, software, and network issues

Strong knowledge of Microsoft 365 and operating systems (Windows, MacOS)

Experience with Active Directory administration

Familiarity with network protocols (TCP/IP, DNS, DHCP)

Excellent communication and customer service skills

Ability to diagnose and resolve escalated incidents efficiently

Knowledge of remote access tools and remote support

Basic Scripting skills (PowerShell or similar)

Understanding of cloud technologies (Azure, AWS)

Certifications such as CompTIA A+, Microsoft MTA, or ITIL Foundation

Job description

Second Line Helpdesk Engineer

Up to £30k per year

Kings Lynn (Norfolk)

Hybrid (2 to 3 days a week)

Job Description

A Second Line Helpdesk Engineer provides advanced technical support to resolve complex hardware, software, and network issues for end users. They troubleshoot and diagnose problems, often working on escalated incidents from first-line support, ensuring timely resolution within SLAs. They support various operating systems like Windows and MacOS, as well as business-critical applications such as Microsoft 365. Additionally, they administer user accounts, network protocols, and remote access tools, collaborating with colleagues and third-party vendors to maintain high service standards.

Technical Skills Needed:

• Troubleshooting hardware, software, and network issues
• Strong knowledge of Microsoft 365 and operating systems (Windows, MacOS)
• Experience with Active Directory administration
• Familiarity with network protocols (TCP/IP, DNS, DHCP)
• Excellent communication and customer service skills
• Ability to diagnose and resolve escalated incidents efficiently
• Knowledge of remote access tools and remote support
• Basic Scripting skills (PowerShell or similar) (desirable)
• Understanding of cloud technologies (Azure, AWS) (desirable)
• Certifications such as CompTIA A+, Microsoft MTA, or ITIL Foundation (desirable)

To apply or for questions, please email (contact information not provided).