Second Line Engineer

NEjobsne1; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Second Line Engineer in Newcastle upon Tyne. The role involves providing comprehensive IT support, mentoring junior engineers, and leading by example within a Managed Service Provider environment. This senior position requires strong technical skills and the ability to create technical documentation.

Qualifications

• Experience in a Managed Service Provider environment.
• Strong technical support skills across multiple levels.
• Ability to create technical documentation.

Responsibilities

• Resolve complex technical issues via Freshservice portal.
• Support and mentor 1st line engineers.
• Participate in Problem and Incident Management.

Skills

Teamwork

Leadership

Technical problem-solving

Job description

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Second Line Engineer, Newcastle upon Tyne

Client: NEjobsne1

Location: Newcastle upon Tyne, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 96dcede884d0

Job Views: 6

Posted: 20.06.2025

Expiry Date: 04.08.2025

Job Description:

Role Overview: Second Line Engineer in a Managed Service Provider IT support environment. This senior role involves 1st, 2nd, and 3rd Line support, requiring teamwork and leadership skills.

Key Responsibilities:

• Resolve complex technical issues via Freshservice portal
• Support and mentor 1st line engineers
• Assist Senior 2nd line engineers and Infrastructure team
• Lead by example and support junior staff
• Create technical documentation and procedures
• Participate in Problem and Incident Management