Second Line Analyst - Application Packaging

Computacenter AG & Co. oHG; Nottingham; On-site; GBP 26,000 - 36,000; Full time

Job summary

Computacenter is seeking a Second Line Analyst in Nottingham to join our Application Packaging team, focusing on hands-on deployment and troubleshooting in a secure, on-site environment.

You will import packaged applications into SCCM, build AD groups, run test deployments, and resolve installation issues up to third-line support while collaborating with business users and management. The role requires SC clearance or eligibility and offers a dynamic, agile work setting.

Qualifications

• Customer facing experience and strong communication skills are essential.
• Experience with Windows troubleshooting and Office365.
• Familiarity with SCCM, MSI or App-V is desirable.

Responsibilities

• Communicate with identified business users and manage records in the workflow tool.
• Import of packaged applications into SCCM and create AD groups for deployment.
• Perform test deployments (OAT) and troubleshoot installation issues up to 3rd line.
• Escalate issues to team lead and investigate application dependencies.

Skills

Customer facing experience

Good communication

Windows troubleshooting

Team collaboration

Tools

SCCM

MSI

App-V

VBScript

Job description

Second Line Analyst - Application Packaging

Location: UK - Nottingham | Job-ID: 220030 | Contract type: Standard | Business Unit: Information Technology

Second Line Analyst – Application Packaging

Life on the team

Nottingham (full-time on-site)
SC clearance needed or eligibility to pass

At Computacenter, you’ll be part of a collaborative, forward-thinking Application Packaging team that supports some of our most high-profile and secure customers.
Based from our Nottingham office, you’ll work alongside experienced professionals who are passionate about delivering high-quality solutions in a dynamic, agile environment.
We foster innovation, professional development, and a shared commitment to excellence in everything we do.
The role will be tasked with importing the applications and carrying out a test deployment.
Troubleshoot to a 3rd line level including debugging installations via log files and IT skills are a part of this role.

What you’ll do

• Responsible for communication and interaction with identified business users.
• Update of all assigned records in the workflow tool
• Import of packaged application into SCCM
• Creation of AD groups ready for deployment
• Test deployment from SCCM (OAT)
• Escalation of issues to the team lead/local management
• Investigation of possible application dependencies and escalation to technical authority
• Troubleshooting of application error messages during installation

What you’ll need

• Must be able to undertake SC clearance
• Customer facing experience
• Office365 experience
• Basic knowledge of the Application Logistics Lifecycle
• General Windows support and configuration experience
• Good Communication skills, written and verbal.
• Knowledge of MSI and/or App-V technologies
• Basic knowledge of VBScript
• Knowledge of SCCM – importing applications, collections and advertisements
• Group Policy and local permission setting knowledge
• Ability to troubleshoot application error messages and diagnose the fault
• Ability to undertake complex multi-layered application dependency investigation

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
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