Seat Program Manager II

Panasonic Avionics Corporation; Slough; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading aerospace company in Slough is seeking a Seat Program Manager II to oversee seat vendor activities and ensure customer satisfaction. The ideal candidate has experience in the aircraft industry, technical know-how to guide project teams, and must have strong communication skills. Responsibilities include managing relationships with vendors and implementing solutions that meet regulatory requirements. This is a full-time role offering competitive benefits.

Benefits

Comprehensive benefits program

Flexible working hours

Qualifications

• Knowledge and understanding of aircraft cabin interior design.
• Ability to develop seat integration solutions.
• Demonstrated effective presentation skills.

Responsibilities

• Manage business-related seat vendor activities.
• Liaise with certification teams regarding KPIs.
• Provide technical support to seat vendors and airline customers.

Skills

Regulatory guidelines knowledge

Seat integration solutions

Technical direction

MS Office proficiency

JIRA familiarity

Communication skills

Problem-solving

Education

Professional work experience in engineering or product development

Experience in aircraft industry

Tools

MS Office

JIRA

Job description

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Overview

Who we are:

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!How exciting would it be to be a part of the technology that delights millions of people in an industry that’s here to stay! If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.

The Position

Technical Program Manager II engages in Seat Supplier related Business Activities. Performs as onsite & remote support liaison between Panasonic, Seat Vendors, Airline Customers and OEMs to ensure customer satisfaction and optimum performance of all Panasonic deliverables. Provides technical guidance, support & training to Seat Vendors, Airline Customers & OEMs to ensure customer satisfaction & OTD. Represents Panasonic interests in resolution of technical issues with other Panasonic & Seat Vendor departments. Involves interaction with internal & external departments to assure customer requirements and commitments are clearly communicated and implemented. Clear communication to engineering, product development, certification departments regarding overall relationship and business activity. Performs as Seat Vendor focal to ensure strategic success. Supports Leadership as required. Shall be responsible to engineer, design and develop seat testing solutions to meet OEM & regulatory requirements. Provide technical & PMO support for all seat vendor program milestone meetings..

Responsibilities

• Management of Business-Related Seat Vendor Activities
• Liaise TSO related to KPI’s
• Support RMA Team with Liaison with Seat Vendors
• Support Certification and liaise tech data submittal performance, and NOC management with Seat Vendors
• Review Overall Performance (SLA/RMA)
• Support internal meetings with internal groups
• Support Process Improvement / Development / Implementation
• Coordinate meetings with Cert./Eng. Dept.
• OTD, Tech Data Submittal/Rejections, Response Times
• Monitor/Document Business Agreement activity
• Ensure consistent and proper business processes are followed in accordance with departmental procedures and company policy
• Provides Internal managers status on Seat Vendors performance
• Technical Support for Seat Vendors, Airline Customers & OEMs
• Perform as engineering liaison for development & integration of Panasonic in seat IFE
• Manage the relationship between Panasonic and the assigned external customers to ensure satisfaction and long-term business relationship
• Support PMO, Certification, Engineering & Marketing to coordinate program requirements
• Support PMO & Engineering of Seat program milestone meetings
• Document & report program related items
• Review all installations meet the Panasonic engineering requirements
• Provide technical guidance and assistance to Seat Vendors in troubleshooting & resolution of IFE Seat Testing
• Review mechanical, electrical & software installation documentation to ensure specifications and requirements are met
• Provide field inputs into Quality, Engineering & Products concerning technical product issues, installation, or documentation related problems. Collect data required by the internal departments to evaluate the issues
• Coordinate design requirements and review applications for seat testing solutions
• Provide technical requirements to the Software Engineering Tester team
• Customer Requirements/Program Support
• Develop and maintain program plans and/or procedure that identify work scope
• Act as communications focal point to the Seat Vendors, and Internal Functional Departments and/or OEM as required
• Ensure that certification and technical data requirements are defined and coordinated
• Maintain superb communications between Panasonic and Seat Vendors by regular follow-up status reviews and correspondence
• Interdepartmental Communication and Support
• Coordinate closely with all functional departments and provide a status on the key initiatives related to agreed deliverables related to overall performance requirements
• Identify all potential critical delays and provide appropriate and timely notification
• Work closely with all functional departments for responding to those changes that may impact schedules
• Ensure superb communications between Panasonic internal and external customer are maintained within Panasonic standards
• Leadership
• Arrange and attend internal/external meetings and technical reviews as required
• Assist members of functional organizations by providing direction of program activities and issues resolution(s)
  
  

Qualifications

• Knowledge and understanding of regulatory guidelines and design requirements of aircraft cabin interiors and aircraft seating, desired
• Ability to apply knowledge of avionic seat design to develop seat integration solutions
• Ability to provide technical direction to project teams
• Ability to carry out assigned responsibilities while working independently and/or closely with peers and supervision
• Demonstrated ability to prepare and deliver effective presentations, analyze and interpret customer requirements, plan and monitor effectively, and function as a champion for customer satisfaction while managing program performance to meet the needs of the company
• Proficient in the use of MS Office suite of software applications (i.e. Excel, Word, PowerPoint, VISIO, Project)
• Working knowledge of JIRA or other tracking applications desired
• Strong organizational skills and the ability to manage multiple programs and issues
• Time management skills and ability to assess issues and escalate if required
• Ability to prioritize daily workload in support of program needs
• Possess excellent communication and presentation skills combined with the ability to effectively interact with customers and a diverse range of internal organizations
• Possess good verbal & written English language skills
• Ability to work well with people under pressure including people from diverse cultural and political backgrounds
• Outgoing, self-motivated, well organized, and detail oriented
• Creative problem solver with the ability to resolve conflicts and filter conflicting agendas to determine best path forward for resolution
• Resolves a wide range of issues in imaginative as well as practical ways
• Ability to problem solve
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
  
  

Education/Experience Requirements

• Prior professional work experience in engineering, software/product development, highly desired
• Practical work experience in the aircraft industry is highly desired
• Seat Vendor/Cabin Interior experience highly desired
  
  

Our Principles:

Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude

What we offer:

At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.

REQ-152120

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Aviation and Aerospace Component Manufacturing

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