Seasonal Wine Member Services Adviser

The Wine Society; Stevenage; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Comprehensive training provided

On-site role in Stevenage

Friendly team

Job summary

The Wine Society in Stevenage is seeking Seasonal Member Services Advisers to deliver outstanding customer service to our members during the festive period. You will be the first point of contact for inbound calls, assisting with wine queries, orders, and memberships, while working closely with seasoned advisers.

We provide a week-long intensive training programme, and after training you will join a friendly, close-knit team on-site at Gunnels Wood Road, with shifts arranged to meet business

Qualifications

• Experience in customer service is desirable.
• Great phone manner and accurate data entry.

Responsibilities

• Handle inbound calls from members and potential new members.
• Assist with emails and outbound courtesy calls.
• Provide a high level of customer care in a timely and accurate manner.
• Collaborate with experienced advisers and training team to maintain service standards.

Skills

Phone manner

Keyboard skills

Customer service experience

Job description

The Wine Society in Stevenage is seeking Seasonal Member Services Advisers to deliver outstanding customer service to our members during the festive period. You will be the first point of contact for inbound calls, assisting with wine queries, orders, and memberships, while working closely with seasoned advisers.

We provide a week-long intensive training programme, and after training you will join a friendly, close-knit team on-site at Gunnels Wood Road, with shifts arranged to meet business