Seasonal Customer Services Adviser

The Wine Society; Stevenage; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Comprehensive training provided

On-site role in Stevenage

Friendly team

Job summary

The Wine Society in Stevenage is seeking Seasonal Member Services Advisers to deliver outstanding customer service to our members during the festive period. You will be the first point of contact for inbound calls, assisting with wine queries, orders, and memberships, while working closely with seasoned advisers.

We provide a week-long intensive training programme, and after training you will join a friendly, close-knit team on-site at Gunnels Wood Road, with shifts arranged to meet business

Qualifications

• Experience in customer service is desirable.
• Great phone manner and accurate data entry.

Responsibilities

• Handle inbound calls from members and potential new members.
• Assist with emails and outbound courtesy calls.
• Provide a high level of customer care in a timely and accurate manner.
• Collaborate with experienced advisers and training team to maintain service standards.

Skills

Phone manner

Keyboard skills

Customer service experience

Job description

Help us share the joy of good wine this Christmas!

We're looking for Seasonal Member Services Advisers

• Comprehensive training provided
• Help our members with all their festive wine needs and queries

Christmas is the most exciting time of year at The Wine Society, as we busy ourselves sending out festive wine, treats, hampers and gifts to our members all over the UK.

That’s where we need you!

We’re looking for passionate, committed Member Services Advisers to help us deliver fantastic customer service to our members over Christmas.

Maybe you’ve worked in the wine trade before, or have experience in customer service? If so, if you’ve got a great phone manner and excellent keyboard skills, we’d love to hear from you.

From handling incoming calls to dealing with member enquiries, this is a varied and challenging role, where you’ll work as part of a close-knit, friendly team. We’ll provide a week-long intensive training programme and give you all the support you’ll need.

The Role

You will be the first point of contact for all inbound calls from The Society’s members and potential new members and work alongside permanent Experienced and Senior Advisers who will be there to support you. You will be expected to provide a consistently high level of customer care in an efficient, accurate and helpful manner. In addition to this you may also be required to handle incoming emails from our members or make some outbound, courtesy service calls.

We have very high service standards here and are therefore looking to employ people who appreciate these values and how we achieve this.

The Hours

Seasonal Advisers are required to work on site at our Stevenage offices on Gunnels Wood Road. There isn’t an opportunity to work from home.

Once training is over you will be contracted to work 37.5 hours per week.

Our normal week is 9.00am until 6.00pm Monday to Fridays and 9.00am until 5.00pm on Saturdays. Shifts are scheduled according to business needs. Shifts are 7.5 hours per day with a half hour lunch break.

Full training will be given before you join the team; this will be held in-house by our training team.

Training hours will be 9.00am until 5.00pm, including an unpaid lunch break of one hour and run for five days from Wednesday to Tuesday.

You must be able to commit to the full training programme before agreeing your start date